Product Manager

• Apr 2021 - Present

• Overseeing the architecture and design for a new financial wellbeing app from inception to pre-launch.• Prioritising the backlog for internal products, external products and customer service technical support.• Managing the roadmap, tech build and testing alongside writing requirements and acceptance tests.• Designing the user experience and interface for financial products in the new and existing app (Sketch + Figma).• Understanding, fixing and optimising the internal systems for the operations teams.• Managing partner relations for our internal and app integrations.

Product Manager

• Oct 2019 - Sep 2022

Product Analyst

• Aug 2020 - Apr 2021

As a product analyst in Project Imagine, my role was very varied and interesting. I conducted research and benchmarking into other digital products to analyse their benefits and pain points and see how they were comparing in the market. I often consulted our community, other colleagues and conducted informal interviews to understand our user needs better. Using this research and analysis I could frame the problem I was facing in terms of context, scope, constraints and ultimately find the best solution. Usually, I worked directly with multiple teams, but mainly with the Product and Design teams. I liked to stay with the product as far as I could from conception to launch and ultimately this helped me to become a Product manager for future projects that we're working on.

Customer Service Associate

• Oct 2019 - Aug 2020

Within Customer Service, I was able to use my communication and empathy skills to converse with customers about a range of different queries and concerns. I took this opportunity to learn our app inside and out, keeping up to date with the 'bugs' and was able to communicate with the Compliance, Tech, Studio and Product teams whenever something went wrong or needed fixing. As a result of investigating alongside different teams trying to solve the various problems, I gained great insight into how the app works and ultimately gained a great overview of the company. What is more, it gave me a wide perspective of customer experience, which led me to work within the Product team because I wanted to change the app in accordance with customer needs and put my problem solving skills to use.

Waitress

• Oct 2019 - Oct 2019

Employed as a waitress at a 5-star hotel in London. Employed as a waitress at a 5-star hotel in London.

Waitress

• Aug 2019 - Oct 2019

Employed as a waitress and bar staff at a gastropub in Oxford. Employed as a waitress and bar staff at a gastropub in Oxford.

Work experience

• Sep 2018 - Sep 2018

Work experience alongside the CEO in Marketing, PR, Design, Networking and Social Media in this international fair-trade company. Work experience alongside the CEO in Marketing, PR, Design, Networking and Social Media in this international fair-trade company.

Waitress

• Aug 2018 - Sep 2018

Employed as bar staff and waitress at a pub-restaurant in Wilby. Employed as bar staff and waitress at a pub-restaurant in Wilby.

Steward

• Jul 2018 - Jul 2018

Employed by G4S as a steward, working with both the public and high-profile individuals in order to provide a safe and friendly environment. Employed by G4S as a steward, working with both the public and high-profile individuals in order to provide a safe and friendly environment.

Activities Lead

• Jul 2017 - Aug 2017

Worked as an ‘Activity Leader’ in a summer camp for international students. Organized groups of up to 40 children in daily schedules whilst being responsible for their health and safety during day trips around the country. Worked as an ‘Activity Leader’ in a summer camp for international students. Organized groups of up to 40 children in daily schedules whilst being responsible for their health and safety during day trips around the country.

Waitress

• Aug 2016 - Sep 2016

Work Experience

• Aug 2015 - Aug 2015

Work experience at the Headquarters of the international brand, working in PR, Marketing, Design, Social Media and Digital Management. Work experience at the Headquarters of the international brand, working in PR, Marketing, Design, Social Media and Digital Management.