Contractor

• Jul 2021 - Present

• Product Owner for Data Services solution to build an enterprise data warehouse supporting multiple New Mexico Health and Human Services agencies. • Acting as Data Governance Manager facilitating an interagency Data Governance Council responsible for setting policies and procedures for data quality, master data management, metadata, data security, and data integration. • Instituted data literacy evaluation program and collaborate with multiple agencies in creating a data literacy program. • Facilitated and executed five government agency data sharing agreement. • Leading the agency’s requirements for business intelligence tools. • Leading the design and requirements for various data marts to support policy, outcomes, and customer 360-degree analysis. • Consult with and collaborate with several vendors supporting agencies or programs such as CYFD, Farm, Food & Hunger, 988 New Mexico Crisis Line, and Primary Care Council, regarding data structure and analytics to provide the agency with actionable information. Show less

Sr. Product Manager

• Oct 2020 - Jun 2021

Sr. Product Manager

• Jun 2018 - Oct 2020

• Cross-functionally drove development and launch for Rolling Forecast and RealTime Cost from concept to delivery. • Defined and wrote specifications including requirements and detailed use cases for product features. • Collected and managed requirements from all stakeholders including gathering feedback from external development partners and injecting requirements and feedback into the design cycle. • Ensured the highest quality product by collaborating with engineering, quality, professional services and technical operations during design and implementation to shape the technical feature set and usability of the product. • Planned and managed execution of product roadmaps, development schedules and product designs to meet and exceed customer expectations. • Maintained constant communication with stakeholders regarding progress, designs and constraints. • Develop and maintain user guides and training tools for product used by both support teams and clients to master each product. • Conducted training sessions for internal resources and clients on goals and functionality. • Provided ongoing support for internal resources and clients on questions and issues to ensure implementation success. Show less

Director - Delivery System Informatics

• Mar 2016 - Mar 2018

Director, Delivery System Informatics March 2016—March 2018Orchestrated the analytical support of eight hospitals, a physician group with both primary and specialty care, Population Health, Supply Chain and Finance: Utilization and Financial Analysis including Service Line Profitability Cost of Service Access to Care Population Segmentation Flow and Capacity Management Provider Supply Delegated Risk ManagementEnhanced the overall cost accounting process leveraging complex algorithms to allocate and align expenses to services performed.Executed the enterprise’s analytics strategy through the management of complex and cross-functional/departmental analytical projects to support data driven decisions and improve quantitative and qualitative outcomes.Designed dashboards for various personas by leading white board sessions and incorporating user experience and user interface techniques (UX/UI) to promote business adoption. Support senior executives in determining information requirements and communicate analytic insights.Proactively identify descriptive or prescriptive analytic opportunities for improved business processes or decisions.Improve business processes through analytics by functioning as an analytics consultant and mentor to others by providing data insight and guidance in analytics. Show less

Director, Enterprise Decision Support

• Feb 2008 - Mar 2016

Responsible for directing and coordinating all aspects of the Enterprise Decision Support functions.Lead the strategic planning, development and standardization of the data analytics structure.Remained informed of organization’s major activities and goals to ensure data needs are anticipated and met.Stay informed of key business processes to provide analytic solutions relative to business across continuum of care.Identified enterprise wide requirements for business intelligence tools and lead the integration of such tools.Lead the negotiation of contracts with external vendors for analytical services.Developed processes to ensure reliability, integrity and timeliness of analytical analysis.Served as a resource/educator and lead the communication and endorsement of strict adherence to the development of quality standards.Promoted team cohesion, shared purpose, accountability and opportunities for growth and development.Determined appropriate analytical staffing requirements for Decision Support department and consult with other departments on the analytical staffing requirements within their departments.Coordinated training of analysts in core and extended business departments.Developed and managed annual budget. Show less

Manager, Decision Support

• Mar 2002 - Feb 2008

Acted as a consultant in regards to data analysis.Assisted in the design and implementation of the data warehouse and data marts ensuring its ability to meet the business needs of Presbyterian Health Plan.Collaborated and educated appropriate staff on the creation and appropriate use of business definitions, standard formulas, appropriate use of data and overall report presentation layout and content.Developed and maintained consistent quality control of all analysis.Primary resource to Presbyterian Health Plan Leadership for business process analysis.Managed the core and extended Decision Support Teams.Coordinated and prioritized work assignments.Served as a resource and educator in the development of quality standards and adherence.Coordinated training of analysts in core and extended business departments.Managed and developed the departmental budget. Show less

Decision Support Analyst

• Apr 2001 - Mar 2002

Analyzed, interpreted and presented data gathered from various sources and systems to support the business objectives, management strategies, and accreditation.Prepared written, verbal and computer-aided presentation at appropriate comprehension levels for coworkers, staff, management, and external customers.Assisted in the development of databases and spreadsheets and provide support in use.Used variation analysis, standardization of procedures and outcome comparisons to monitor and improve the quality of operations. Show less

Project Planning Analyst II

• Apr 1999 - Apr 2001

Analyzed, interpreted and presented data gathered from various sources and systems to support the business objectives, management strategies, and accreditation.Prepared written, verbal and computer-aided presentation at appropriate comprehension levels for coworkers, staff, management, and external customers.Assisted in the development of databases and spreadsheets and provide support in use.Used variation analysis, standardization of procedures and outcome comparisons to monitor and improve the quality of operations. Show less

Health Information Manager

• Sep 1998 - Apr 1999

Supervised team members in document imaging department.Developed proposals in response to RFPs from established and prospective clients.Analyzed, interpreted and presented data gathered from various sources and systems to support the business objectives, management strategies, and accreditation.Prepared written, verbal and computer-aided presentation at appropriate comprehension levels for coworkers, staff, management, and external customers.Assisted in the development of databases and spreadsheets and provide support in use.Used variation analysis, standardization of procedures and outcome comparisons to monitor and improve the quality of operations. Show less

Clinical Project Coordinator

• Nov 1997 - Sep 1998

Developed proposals in response to RFPs from established and prospective clients.Analyzed, interpreted and presented data gathered from various sources and systems to support the business objectives, management strategies, and accreditation.Prepared written, verbal and computer-aided presentation at appropriate comprehension levels for coworkers, staff, management, and external customers.Assisted in the development of databases and spreadsheets and provide support in use.Used variation analysis, standardization of procedures and outcome comparisons to monitor and improve the quality of operations. Show less

Product Analyst

• Oct 1994 - Nov 1997

Played leadership role in the implementation, upgrading, troubleshooting and maintenance of specific mainframe computer software (IDX) used to generate business performance data.Analyzed information and prepared reports used by senior administrators in the management of a major HMO and hospital.Coordinated MIS (management information system) requests from various health plan and hospital departments.Prepared proposals in response to RFPs.Provided technical support to end-users.

Finance Manager

• Apr 1994 - Oct 1994

Managed all underwriting and premium billing functions of the health plan.Monitored pricing structures and ensured compliance with State and Federal regulations.Reported premiums, claims, mid-month indicators and capitation information used to prepare financial statements.Provided financial and utilization information necessary for RFP responses.Directed and supervised the work activities of 11 account receivable technicians and one underwriter.

Rates and Utilization Analyst

• Jun 1991 - Apr 1994

Underwrote all commercial HMO, POS and Medicare Risk accounts for approximately 145,000 members.Negotiated pricing with sales department to optimize profitability.Prepared rate filings for Department of Insurance and Health Care Financing Administration and provided utilization information for all offered products.