Experience

Hostelworld Group

• Ireland
• Travel Arrangements
• 200 - 300 Employee

• Head of Group Bookings and Partner Distribution

  • Nov 2017 - Present

• Groups Team Manager

  • Feb 2017 - Oct 2017

• Groups Team Manager

  • Dec 2015 - Jan 2017

• Product Management Team Lead

  • Feb 2015 - Nov 2015

• Process & Business Development Manager

  • Nov 2013 - Jan 2015

  Oversaw all sales team operations and implemented improvement initiatives across the Property Team Department Drove continued pipeline progression and provided accurate forecasting and reporting Adjusted and implemented new processes to meet overall department objectives Established targets and ensured alignment with the department strategic plan Reported on sales activities to the management team Conducted Six Sigma Green Belt Level review of the sales… Show more Oversaw all sales team operations and implemented improvement initiatives across the Property Team Department Drove continued pipeline progression and provided accurate forecasting and reporting Adjusted and implemented new processes to meet overall department objectives Established targets and ensured alignment with the department strategic plan Reported on sales activities to the management team Conducted Six Sigma Green Belt Level review of the sales process stages to identify areas of improvement Completed a number of Ad hoc projects Ensured the continued development of the sales team through the extension of the products sold; introduction of API initiatives and enhanced process methodologies

• Sales Team Manager

  • May 2013 - Nov 2013

  Lead a multilingual sales team to gain new supply within a competitive environment Hired, trained, and managed a team of multilingual Sales Executives whose role involved cold calling, prospecting, pipeline development and opportunity identification Coached, mentored, and provided feedback to improve the skillset and productivity of the team Identified and defined key sales metrics, measured sales process, and created goals that drove growth Developed process… Show more Lead a multilingual sales team to gain new supply within a competitive environment Hired, trained, and managed a team of multilingual Sales Executives whose role involved cold calling, prospecting, pipeline development and opportunity identification Coached, mentored, and provided feedback to improve the skillset and productivity of the team Identified and defined key sales metrics, measured sales process, and created goals that drove growth Developed process infrastructure to allow for the greatest level of efficiencies Created persuasive sales presentations using market trends, case studies and historical statistics Fostered an environment of continuous improvement within the team Managed both Dublin and Sao Paulo based sales teams

• Sales Team Lead

  • Apr 2011 - May 2013

• Account Manager

  • Mar 2010 - Apr 2011

  Responsible for developing Key Property Relationships with North America Built & maintained key relationships within the North American Market Management and growth of property portfolio Represented the company at Trade Shows and conferences throughout North America Worked closely with Customer Service Team to ensure customer satisfaction Handled property queries and support requests in a timely and efficient manner Upsold ancillary products to… Show more Responsible for developing Key Property Relationships with North America Built & maintained key relationships within the North American Market Management and growth of property portfolio Represented the company at Trade Shows and conferences throughout North America Worked closely with Customer Service Team to ensure customer satisfaction Handled property queries and support requests in a timely and efficient manner Upsold ancillary products to property partners

• Account Executive

  • Oct 2008 - Mar 2010



Medjool Restaurant, Lounge, and Sky Terrace

• Restaurants
• 1 - 100 Employee

• Assistant Financial Controller

  • Jun 2007 - Aug 2008

  In conjunction with Hostel Management, I also assisted with the accounts Department with the following: Daily account reconciliation Taking ownership of each account related query a customer may have until a resolution is achieved and the customer satisfied Daily use of QuickBooks accounting package for data entry, printing checks and updating account information Handling all the previous days cash and redistributing it throughout the restaurant in the form of cash… Show more In conjunction with Hostel Management, I also assisted with the accounts Department with the following: Daily account reconciliation Taking ownership of each account related query a customer may have until a resolution is achieved and the customer satisfied Daily use of QuickBooks accounting package for data entry, printing checks and updating account information Handling all the previous days cash and redistributing it throughout the restaurant in the form of cash floats Reconciling credit deposits Ensuring the overall organisation of the office and implementing new systems to increase efficiency Show less In conjunction with Hostel Management, I also assisted with the accounts Department with the following: Daily account reconciliation Taking ownership of each account related query a customer may have until a resolution is achieved and the customer satisfied Daily use of QuickBooks accounting package for data entry, printing checks and updating account information Handling all the previous days cash and redistributing it throughout the restaurant in the form of cash… Show more In conjunction with Hostel Management, I also assisted with the accounts Department with the following: Daily account reconciliation Taking ownership of each account related query a customer may have until a resolution is achieved and the customer satisfied Daily use of QuickBooks accounting package for data entry, printing checks and updating account information Handling all the previous days cash and redistributing it throughout the restaurant in the form of cash floats Reconciling credit deposits Ensuring the overall organisation of the office and implementing new systems to increase efficiency Show less



Elements Hostel

• San Francisco Bay Area

• Hostel Manager

  • Jul 2006 - Aug 2008

  Organised and supervised all operations within the hostel, including; Training all new members of staff and oversaw their progress, job suitability and scheduling Assisted in the testing and implementation of a new reservation and key card system for the hostel, which involved the smooth rollover between the new and old system. Developed and implemented new systems to increase efficiency, enhance existing work practices and improve customer service Designed daily… Show more Organised and supervised all operations within the hostel, including; Training all new members of staff and oversaw their progress, job suitability and scheduling Assisted in the testing and implementation of a new reservation and key card system for the hostel, which involved the smooth rollover between the new and old system. Developed and implemented new systems to increase efficiency, enhance existing work practices and improve customer service Designed daily maintenance procedures to ensure the highest customer satisfaction Carried out inventory Supervised the effectiveness of marketing techniques such as flyers and web advertising Show less Organised and supervised all operations within the hostel, including; Training all new members of staff and oversaw their progress, job suitability and scheduling Assisted in the testing and implementation of a new reservation and key card system for the hostel, which involved the smooth rollover between the new and old system. Developed and implemented new systems to increase efficiency, enhance existing work practices and improve customer service Designed daily… Show more Organised and supervised all operations within the hostel, including; Training all new members of staff and oversaw their progress, job suitability and scheduling Assisted in the testing and implementation of a new reservation and key card system for the hostel, which involved the smooth rollover between the new and old system. Developed and implemented new systems to increase efficiency, enhance existing work practices and improve customer service Designed daily maintenance procedures to ensure the highest customer satisfaction Carried out inventory Supervised the effectiveness of marketing techniques such as flyers and web advertising Show less