Frances Iriarte

Technical Support Specialist at Inova Solutions N.V.
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Contact Information
us****@****om
(386) 825-5501
Location
San Juan, Puerto Rico, PR

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Credentials

  • MS-101: Microsoft 365 Mobility and Security
    Microsoft
    Mar, 2022
    - Nov, 2024
  • MS-100 Microsoft 365 Identity and Services
    Microsoft
    Feb, 2022
    - Nov, 2024
  • MS-100 Microsoft 365 Identity and Services
    Microsoft
    Feb, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    May, 2021
    - Nov, 2024
  • MD-100 Windows 10
    Microsoft
    Apr, 2021
    - Nov, 2024
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    Microsoft
    Apr, 2021
    - Nov, 2024
  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Jan, 2021
    - Nov, 2024
  • Microsoft Certified: Power Platform Developer Associate
    Microsoft
    Apr, 2023
    - Nov, 2024
  • Microsoft Certified: Power Platform Developer Associate
    Microsoft
    Apr, 2023
    - Nov, 2024
  • Microsoft 365 Certified: Teams Administrator Associate
    Microsoft
    Dec, 2022
    - Nov, 2024
  • Microsoft 365 Certified: Enterprise Administrator Expert
    Microsoft
    Mar, 2022
    - Nov, 2024

Experience

  • Inova Solutions N.V.
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Specialist
      • Nov 2020 - Present

  • Intelligent Solutions PR
    • San Juan, Puerto Rico
    • IT Technitian
      • Aug 2020 - Nov 2020

      • Travel throughout PR to provide technical assistance to customers and/or install network infrastructure equipment. • Fortinet, Switches and Routers management. • Proficient in Network Cabling & Patch Management. • Network Troubleshooting/ TCP-IP, LAN/WAN Testing, Wi-fi • Lift heavy equipment like Cable Boxes more than 40LBS • Roof top installations. • Manage client technical infrastructure. • Implement new hardware and software technologies at client sites. • Computer hardware installations, relocation, service and repair. • Respond to support requests in a reasonable time and execute accurately and effectively. • Provides customer service and create an environment in which clients receive the information and service necessary to maximize productivity on a short and long-term basis. • Follow-up to ensure complete customer satisfaction. • Assist with reception duties when needed. • Cloud storage migration. • Multiple equipment Operating System installations as needed. • Network cabling installation. • Server Configuration and maintenance Show less

  • Staff Management | SMX
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Information Technology Help Desk Technician
      • Mar 2020 - Aug 2020

      • Help Desk technician. • Software and hardware support. • Monitor network issues. • Managed and kept a count of the inventory. • Domain controller • Help Desk technician. • Software and hardware support. • Monitor network issues. • Managed and kept a count of the inventory. • Domain controller

Education

  • Interamericana de Puerto Rico
    Bachelor's degree, Install and Repair Computer Systems and Networking
    2015 - 2020

Community

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