Frances Hagler
Credentialing Coordinator (Contract Consultant) at Mastering Insurance- Claim this Profile
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Bio
Credentials
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Excel Essential Training (Microsoft 365)
LinkedInNov, 2022- Nov, 2024 -
How to Organize Your Time and Your Life
LinkedInNov, 2022- Nov, 2024
Experience
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Mastering Insurance
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United States
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1 - 100 Employee
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Credentialing Coordinator (Contract Consultant)
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Sep 2020 - Present
Credentialing Manager| Administrative Assistant | Policy Writing Guidance | Human Resource Assistant | Client Engagement | Client and Employee Onboarding | Logistics Tracking | Customer Service Manage team of 3 members to assist mental health providers with insurance credentialing process. Motivated self-starter and team player that fulfills various roles. • Draft contracts, invoices and project management using CRM software processing over $10,000 in revenue. • Audit required documents to ensure accuracy to streamline credentialing process; update CAQH profiles and NPPES accounts as needed; resulted in 50% decrease in normal processing times. • Draft and submit client’s credentialing applications; monitor status of application through contracting phase. • Monitor email engagement between clients, team members and insurance panels. Restructured email inboxes to differentiate between client and insurance panel inquiries; increased response time by 25%. • Create and maintain Standard Operating Procedures, template emails, i.e., out of office, reschedule, outstanding balance, etc. for administrative use to create central working documents for new hires. Successfully and competently trained 3 new employees with materials. • Catalogue provider resource database containing required credentialing information for 10+ nationwide panels.
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Wilson Sonsini Goodrich & Rosati
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United States
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Law Practice
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700 & Above Employee
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Executive Assistant
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Jan 2017 - Sep 2022
Executive Assistant to C-Level Executives | Human Resource Coordination | Calendar Management | Time Entry | Financial Reports and Expenses | Travel Management | Maintain Professional Memberships Utilized organizational and time management skills to prioritize administrative tasks to support numerous C level attorneys. Strong self-starter with ability to multitask effectively. • Managed Human Resource related tasks with access to attorney’s benefit portal to submit family leave requests, vacation time off, transit and health reimbursements. Also managed attorney’s biography on website. • Liaison between attorneys and firm personnel via email; create and maintain email lists. • Created engagement letters, court proceeding templates, letters, memos, etc. • Handled calls and managed outlook calendars, schedule interviews, client, and internal meetings for 8-10 attorneys at any given time. • Scheduled depositions and board meetings; handled logistics including preparing materials, ordering food, booking witness hotels, etc. • Coordinated travel for attorneys for client meetings, trial, depositions, etc. • Collected and submitted attorney expenses for reimbursements. • Maintained NetDocs workspace and Pleadings Index Database with court filings and other related documents. • Edited and reviewed monthly prebills; sent out monthly invoices totaling at least $1 million. • Submitted conflict checks, opened new client matters and interfaced with New Business and Conflict teams. • Conducted case law research and cite checking as needed. • Co-lead firm affinity group events and NY office teambuilding events to foster an inclusive work environment. Initiated first of its kind peer mentoring program for professional staff to offer career support across offices. • Advocated for firm support of initiatives centered around the Black community; firm donated $500,000+ in 2020 to related organizations including NAACP Legal Defense Fund, Equal Justice Initiative, etc.
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Renewed Focus Psychology Services, PLLC
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United States
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Mental Health Care
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1 - 100 Employee
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Administrative Assistant
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Oct 2020 - Jul 2022
Administrative Assistant | Policy Writing Guidance | Human Resource Assistant | Calendar Management | Client Engagement | Client and Employee Onboarding | Logistics Tracking | Customer Service Monitored email correspondence between clients, therapists, insurance panels. • Verified client’s insurance benefits via phone, Availity, TherapyNotes and other provider portals. • Created and maintained client files on TherapyNotes. • Drafted Standard Operating Procedures and Onboarding Procedures for incoming therapists, clients, and other administrative personnel; created customer satisfaction surveys to measure • Drafted Employee Human Resource handbook including policies such as privacy policy, Coordination of Care, Client Transition, etc. • Audited emails, calls, and client inquiries into conversion rate charts to track growth. • Drafted template emails, i.e., out of office, reschedule, outstanding balance, etc. for administrative use. • Assisted therapists with onboarding over 15 new clients through consultation calls and email engagement.
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Paralegal
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Jan 2014 - Jan 2017
Office Management | Human Resource Generalist | Administrative Assistant | Calendar Management | Client Engagement | Digital Record Maintenance | Project Management | Customer Service Assisted principal attorney on day-to-day tasks. Promoted to Office Manager within 2 years. Motivated self-starter and team player who fulfilled various roles as needed. • Produced weekly status reports on cases to prioritize principal attorney’s time. • Communicated with new and existing clients and opposing counsel via telephone and email; conducted initial client intake meetings. • Created office policies and procedures to increase efficiency and detail proper legal procedures. • Maintained database of properties and related real estate tax documents for over 1,000 clients to ensure timely filing with Tax Commission, Law Department and Supreme Court of New York City. • Streamlined document review process to ensure accuracy; Oversaw biggest filing year: 900+ applications filed; saved excess of $1 million in property taxes for clients across New York City. • Prepared initial analyses and conducted legal research for clients as basis of attorney’s case. • Completed yearly financial forms more than $100 million for client’s detailing income and expenses for residential, commercial, condominium and co-op properties. • Drafted Stipulations of Settlement and/or Discontinuance, RJIs, NOIs and other legal documents; filed documents on e-courts. • Performed administrative tasks such as photocopying, faxing, filing, mail, and postage, drafted office memos, drafted bills for clients, deposited checks, etc. Technical support for all staff as needed.
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Select Office Suites
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United States
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Real Estate
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1 - 100 Employee
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Receptionist
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Mar 2013 - Jan 2014
Receptionist for 50+ companies | Conference Room Management | Sort Mail | Logistics Tracking | Manage Company Database Receptionist for 50+ companies | Conference Room Management | Sort Mail | Logistics Tracking | Manage Company Database
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Office of the New York State Attorney General
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United States
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Law Enforcement
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700 & Above Employee
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Student Mediator
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Apr 2011 - Aug 2011
Case management | Proofread and draft legal documents | Case Law Research | Client Interviews Case management | Proofread and draft legal documents | Case Law Research | Client Interviews
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Education
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Brooklyn College
Bachelor of Arts (B.A.), Political Science and Government
Community
