Frances Guzmán
Human Resources Manager at Smoker Craft, Inc- Claim this Profile
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Bio
Experience
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Smoker Craft, Inc
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United States
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Maritime Transportation
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1 - 100 Employee
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Human Resources Manager
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Oct 2022 - Present
• Manage the staffing process, including recruiting, interviewing, hiring and onboarding• Ensure the organization’s compliance with local, state and federal regulations• Use performance management tools to provide guidance and feedback to team• Ensure all company HR policies are applied consistently• Partner with management to ensure strategic HR goals are aligned with business initiatives• Maintain HR systems and processes• Provide support and guidance to staff• Analyze trends in compensation and benefits• Design and implement employee retention strategies• Assist Director to Investigate employee issues and conflicts and brings them to resolution Show less
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Human Resources Generalist
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Aug 2020 - Oct 2022
• Creating a recruitment plan and calendar according to operation and sales projections• Generating official internal documents • Creating onboarding plans and educating newly hired employees on HR policies, internal procedures and regulations• Maintaining physical and digital files for employees and their documents, benefits and attendance records• Evaluating employee performance with managers and appraising their pay scale accordingly• Taking appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances Show less
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Peoplelink Staffing Solutions
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United States
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Staffing and Recruiting
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200 - 300 Employee
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Senior Branch Manager
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Apr 2007 - Mar 2020
-Identify and develop new features and benefits for our service -Develop pricing models, customer service models and proposals -Conduct and coordinate large presentation/sales activity -Present Peoplelink features and benefits -Follow up with clients on a regular basis, with an emphasis on larger clients -Educate clients and staff on industry trends -Develop and provide solution-based options to clients -Collect on delinquent accounts -Develop effective business relationships with corporate managers and support staff -Assist with the preparation of Quarterly Business Review -Command of the budget process and execution of the branch budget -Profit and loss responsibility and accountability for the branch operation -Document all communications and sales activities in the operational software system -Provide ongoing training and development, coaching and team-building for staff -Lead and guide Recruiters in the development and execution of recruiting strategies -Perform ongoing performance measurement and management to drive accountability with direct reports as well as review and recommend compensation adjustments -Provide consistent, continuous coaching, counseling and disciplinary of direct reports -Lead and coordinate community involvement and specific activities with appropriate local organizations and initiatives Show less
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Licensed Customer Service Representative
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Nov 2004 - Mar 2007
Accountable for all financial transactions Processed personal and commercial insurance applications Quoted and sold personal insurance Received customer payments Filed and followed up with customers claims as needed Provided customer service Managed and trained employees Multi-tasked and prioritized general office duties Accountable for all financial transactions Processed personal and commercial insurance applications Quoted and sold personal insurance Received customer payments Filed and followed up with customers claims as needed Provided customer service Managed and trained employees Multi-tasked and prioritized general office duties
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Education
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Bishop Luers High School