Experience

WA Primary Health Alliance - WAPHA

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• Support Officer

  • Jun 2021 - Present

  Australia The Primary Care Innovation & Development (PC ID) Support Officer provides administrative support to the PC ID Portfolio & Operations Managers. This position is also responsible for calendar management, meeting set up and following up actions for the PC ID Portfolio & Operations Managers.



HBF Health

• Australia
• Insurance
• 700 & Above Employee

• Front Desk Receptionist - Executive Team Administration, Complaint Resolution

  • Apr 2018 - Jun 2021

  Perth, Western Australia, Australia First point of contact for all guests, staff, members, and Board to HBF head office. Ensured all staff were inducted to the building, complying with all safety and compliance regulations. Managed meeting rooms including set up and clear away. Managed all aspects of uniforms for over 900 staff at head office and all branch staff, streamlining the process through reducing complexity of ordering, simplification of the excel spreadsheet and discussions with… Show more First point of contact for all guests, staff, members, and Board to HBF head office. Ensured all staff were inducted to the building, complying with all safety and compliance regulations. Managed meeting rooms including set up and clear away. Managed all aspects of uniforms for over 900 staff at head office and all branch staff, streamlining the process through reducing complexity of ordering, simplification of the excel spreadsheet and discussions with supplier. Managed the day-to-day duties and workload of one direct report, ensuring continual training goals are met. Supervised a staff member with Down syndrome and helped him attain his Cert II in Customer Engagement.

• Hospital Liaison Officer - Patient & Family Advocate

  • Jul 2013 - Mar 2018

  Perth, Western Australia, Australia As a self-managed HBF representative, provide patient advocacy at various private hospitals from Waikiki to Perth. Liaised with the hospital staff, management teams, HBF, the patients at the bedside and their families to ensure continuity of care and the best service possible. Worked autonomously demonstrating with excellent time management skills and always respecting patient and HBF confidentiality. Helped alleviate any concerns members had with respect to their… Show more As a self-managed HBF representative, provide patient advocacy at various private hospitals from Waikiki to Perth. Liaised with the hospital staff, management teams, HBF, the patients at the bedside and their families to ensure continuity of care and the best service possible. Worked autonomously demonstrating with excellent time management skills and always respecting patient and HBF confidentiality. Helped alleviate any concerns members had with respect to their cover. Handled complaints and ensured satisfactory outcomes for our members and stakeholders. Where members’ cover was inadequate, directed them to more suitable levels of cover which often provided a better hospital experience.

• HBF Branch Staff - Customer Service, Health Insurance Sales, Head Cashier, Conflict Resolution

  • Mar 2010 - Jul 2013

  Perth, Western Australia, Australia As a Customer Service Representative, dealt with all aspects of sales and customer service and was head cashier. Demonstrated excellent problem-solving abilities to achieve conflict resolution, resolve client problems and ensure company processes were followed. Received many letters of commendation from customers, colleagues, and our CEO for providing outstanding levels of service and always welcoming visitors with a friendly and professional disposition.



First Direct Financial

• United States
• Financial Services
• 1 - 100 Employee

• Customer Sales Representative

  • Apr 1997 - Dec 2009

  Glasgow, Scotland, United Kingdom As a Mortgage Investment Consultant, met and exceeded both service and sales targets. Awarded the highest quality score for customer service within First Direct UK. Administered first aid - 40 minutes of CPR – saving the life of a 17-year-old girl in full cardiac arrest.