Experience

Renaissance Personnel Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruiting Manager

  • Oct 2022 - Present



Fry's Food and Drug

• Retail Groceries
• 700 & Above Employee

• Assistant Store Manager, Human Resources

  • Mar 2009 - Oct 2022

  * Identifying employment needs of the store posting requisitions for open positions* Interview candidates for all open positions* Communicate policies to employees during onboarding* Maintain knowledge of and adhering to current Federal and State regulations * Coach, teach and train Associates to understand all aspects of great customer service* Insure Associates understand and adhere to the company Core Values* Mentor Associates for career advancement* Set goals and objectives for Associates



CrystalTech Web Hosting, INC.

• United States
• IT Services and IT Consulting

• VP of Business Operations

  • Nov 2007 - Oct 2008

  * Developed key business operations and customer service infrastructure that produced both quality customer care and savings in compensation by overseeing and evaluating billing, customer satisfaction, call efficiency, revenue streams generated by up-sell and promotional programs, and employee product knowledge and training. * Set objectives and monitored performance progress for Customer Service Managers and Representatives while interacting regularly with department heads to ensure that operational priorities were aligned with the organizations direction.



CrystalTech Web Hosting INC.

• United States
• IT Services and IT Consulting

• Human Resources Manager

  • Jun 2003 - Nov 2007

  * Developed a Human Resources infrastructure for a staff of 12 that grew to a staff of 90.* Responsible for recruiting for all departments within division. * Lead on multifaceted HR/Office projects resulting from organizational changes, acquisitions, facility relocation/closures.* Realigned and redesigned compensation plans, including job descriptions and classifications, to ensure alignment with company goals, market competitiveness and legal compliance. * Redefined the company’s discipline policy and implemented new steps and strategies for managers and supervisors in dealing with disciplinary actions. The program introduced a progressive coaching approach to discipline, placing more accountability on each employee to improve or change their behavior or actions.* Worked with management and staff on workplace harassment and discrimination, communications, interviewing skills, hiring procedures, performance reviews, resulting in positive relationships between managers and their staff and minimizing exposure to lawsuits and ensuring legal compliance.* Converted a vacation/sick policy to a Paid Time Off (PTO) policy for staff which resulted in an immediate, positive impact on absenteeism and workforce scheduling.



Arrington Watkins Architects, LLC

• United States
• Architecture and Planning
• 1 - 100 Employee

• Human Resources and Office Manager

  • Feb 1997 - May 2003