Experience

Appliance Factory Parts

• Technology, Information and Internet
• 1 - 100 Employee

• • Mar 2021 - Present

  Answer customer inquiries via Phone Calls, Chats, and EmailsCreate customers' ordersContact suppliers and manufacturers for parts pricing and availability via outbound calls and emailsMake a follow-up on customer's order and ticket requestChecking, and sending invoicesProduct research and website maintenance (Adding new models and parts and their price, adding manuals and schematics)Coordinating with Denver warehouse for order tracking and order pick-ups

• • Mar 2021 - Present

  Answer customer inquiries via Phone Calls, Chats, and EmailsCreate customers' ordersContact suppliers and manufacturers for parts pricing and availability via outbound calls and emailsMake a follow-up on customer's order and ticket requestChecking, and sending invoicesProduct research and website maintenance (Adding new models and parts and their price, adding manuals and schematics)Coordinating with Denver warehouse for order tracking and order pick-ups



Optum Global Solutions

• Taguig, National Capital Region, Philippines

• Customer Service Advocate

  • Mar 2019 - Feb 2021

  Assist in tracking provider’s payments Handles account inquiry for the provider Creates ticket and research on Provider’s EFT Account Maintenance Assist in general claim information Check member's eligibility and authorization Assist in tracking provider’s payments Handles account inquiry for the provider Creates ticket and research on Provider’s EFT Account Maintenance Assist in general claim information Check member's eligibility and authorization



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2017 - Feb 2018

  Assist customers for their purchase online Track Package for the customer Process returns and refunds Handle complaints about Payless Store Associates Create and Edit Payless Payroll Concerns Assist customers for their purchase online Track Package for the customer Process returns and refunds Handle complaints about Payless Store Associates Create and Edit Payless Payroll Concerns



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Inbound Specialist Tier II

  • Oct 2016 - Aug 2017

  Residential Billing Specialist, caters billing inquiries for Postpaid mobile, landline & internet, foxtel Australian Telecommunications - TELSTRA Consumer Accounts Activation Trained for Account Retention and Management Residential Billing Specialist, caters billing inquiries for Postpaid mobile, landline & internet, foxtel Australian Telecommunications - TELSTRA Consumer Accounts Activation Trained for Account Retention and Management