Marketing Project Manager

• Sep 2021 - Present

Account Manager

• Feb 2021 - Sep 2021

Account Coordinator

• Oct 2019 - Feb 2021

Lead Operations Innovator

• May 2018 - Sep 2019

• Website and domain management • Created and managed Facebook ads • Social media content creation, scheduling posts and overall management of Instagram, Facebook, Twitter, Pinterest and LinkedIn pages • Produced monthly reports on marketing cost per lead • Coordination of target market segmentation research and customer sales journey • Formulation and implementation of strategic marketing plans • Assisted with various graphic design projects including website design, brand identity, online ad graphics, package designs and other marketing materials • Wrote and edited marketing content such as email newsletters, blog posts, website content, and marketing collateral • Managed monthly newsletter on MailChimp and Convert Kit • Creation of online surveys for client/customer feedback • Support and marketing for launch events and trade shows • Participated in quarterly strategic planning sessions with other team members as required • Set up and managed programs such as Slack, Trello, Process Street, Zapier, Hootsuite, Intercom, Convert Kit and Google Suite • Documented, improved and streamlined office management, accounting, human resources, construction management, property management, marketing, and communications processes, and set up automations where applicable Show less

Community Manager

• Feb 2018 - Jul 2019

• Provided tours to non-members and visitors; and promoted available office space, desks and memberships. • Managed and implemented marketing strategies, which included external marketing through social media accounts, online ad campaigns, regular changes or updates to the website, regular blog posts and membership newsletters • Mapped the customer sales process and made regular suggestions for improvements or changes to adapt to the needs of the customers • Manages the monthly expenses to meet the targets in partnership with the bookkeeper and met monthly KPIs and Strategic Plan Priorities • Monthly status reports on KPIs, sales traffic and leads, membership numbers, revenue and expenses, and social media/website traffic • Participated in quarterly strategic planning sessions • Answered online queries from current and prospective members via email or social media accounts • Facilitated and assisted the bookkeeper with invoicing for rent, membership, and additional services, payment collection, and worked closely with the bookkeeper and accountant in ensuring finances and budget forecasting were up to date • Oversaw scheduling of meeting rooms and boardrooms • Arranged for catering services for event bookings as requested • Planned, coordinated, and hosted community and social events for current and potential members • Built relationships with potential sponsors and community stakeholders to grow and develop the business Show less

Front Desk Representative

• Sep 2017 - Mar 2018

Lead Receptionist

• Nov 2016 - Dec 2017

Administrative Clerk

• May 2015 - Dec 2015