Customer Success Manager

• Aug 2022 - Present

Operations Coordinator

• Jan 2022 - Aug 2022

Operations Coordinator for the Licensed Operational Management Committee, reviewing and approving operational changes in line with the TfL licensing conditions.

City Operations Lead

• Feb 2021 - Aug 2022

Analysing data to identify and flag key problems/outagesStaying on top of new Uber policies, procedures, and programsWorking with Driver Ops to improve support processesSupporting local leadership team with day-to-day operationsServing as a primary point-of-contact for escalated or challenging support issuesProviding actionable insights to the leadership team to drive resultsEnsuring 100% compliance within hubs, collaborating with docs teams to ensure efficiencywithin resourcesCreating Jiras and working with engineering teams for solutionsCollaborating with internal stakeholders to improve local experience for existing driversWorking with UKI RCOs, deep diving into customer pain points in order to improveprocesses.Pulling data using SQL/Celonis/Bliss analytics to identify key issuesPresenting found pain points with recommendations on how to improve to UKI leadershipon a monthly basis Show less

Community Operations

• Feb 2019 - Feb 2021

Delivering 5-star, in-person technical support to driver-partners. Managing driver relationships. Serving as a primary point-of-contact for escalated or challenging support issues for drivers. Supporting local leadership team with day-to-day operations and other projects as needed. Staying on top of new Uber policies, procedures, and programs that affect driver-partners. Working with the Driver Operations team to make support processes even better. Analysing data to identify and flag key problems/outages. Assisting with the KYC compliance operation across Ireland. Developing processes and overcoming many obstacles, helping with the training of customer service agents across UKI on the KYC process. Taking Ireland to 98% compliance in 2 months. This includes investigating over 2,000 partner-drivers. Show less

Buying and Merchandising Assistant

• Sep 2018 - Jan 2019

Assisting the Buying team Sample Management from First Fit through to Gold Seal Pulling WSSI Reports Managing the Critical Path Updating POs Updating Profit Margins and Shipping Documents Researching the latest trends Constant liaising with Suppliers in the FE and Turkey Assisting with Range Planning Pulling and presenting Bestseller Reports Visually Merchandising the website Uploading new product to the website using the Shopify platform Creating Product Descriptions Attending Fit Sessions, sending Fit Comments Chasing Shoot Samples Managing and creating the Shoot Schedule Monitoring QC Show less

Technical Admin Assistant

• Sep 2017 - Sep 2018

Assisting the Garment Technologists in managing samples from 1st fit through to Shipment Setting up Size Charts(using PLM) Organising and taking notes in Fit Sessions and signing off Shipment Samples Monitoring and setting up/approving Label and Packaging Analysing and approving Testing Creating Wash-care Instructions Reviewing Quality Issues Liaising with Factories in the Far East to ensure correct sample management Uploading and proofing copy for the website Working alongside Design, Buying and Merch to ensure keeping in time to a working CP Show less