Franca Uzoechi
Technical Support at HostNowNow Limited- Claim this Profile
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Topline Score
Bio
Felix Jnr. Odalonu
It’s rare that you come across standout professional like Franca, who is ridiculously efficient, even at challenging circumstances. I had the pleasure of working with Franca for about two years at Westagora Limited, collaborating on several tasks and project teams, ranging from business/system analysis, system design and technical support. I was particularly blown away by Franca’s ability to handle even the toughest clients effortlessly. In her terms
May Jesutofunmi
I enjoyed working with Franca not only does she have ability to consistently prioritize work and meet deadlines. She also has a proper team management with a positive attitude that works well with the team. Consistently putting the team's best interest ahead of her own and making tremendous progress at every project. Having Franca on your team is a great asset to your organization and the world at large.
Felix Jnr. Odalonu
It’s rare that you come across standout professional like Franca, who is ridiculously efficient, even at challenging circumstances. I had the pleasure of working with Franca for about two years at Westagora Limited, collaborating on several tasks and project teams, ranging from business/system analysis, system design and technical support. I was particularly blown away by Franca’s ability to handle even the toughest clients effortlessly. In her terms
May Jesutofunmi
I enjoyed working with Franca not only does she have ability to consistently prioritize work and meet deadlines. She also has a proper team management with a positive attitude that works well with the team. Consistently putting the team's best interest ahead of her own and making tremendous progress at every project. Having Franca on your team is a great asset to your organization and the world at large.
Felix Jnr. Odalonu
It’s rare that you come across standout professional like Franca, who is ridiculously efficient, even at challenging circumstances. I had the pleasure of working with Franca for about two years at Westagora Limited, collaborating on several tasks and project teams, ranging from business/system analysis, system design and technical support. I was particularly blown away by Franca’s ability to handle even the toughest clients effortlessly. In her terms
May Jesutofunmi
I enjoyed working with Franca not only does she have ability to consistently prioritize work and meet deadlines. She also has a proper team management with a positive attitude that works well with the team. Consistently putting the team's best interest ahead of her own and making tremendous progress at every project. Having Franca on your team is a great asset to your organization and the world at large.
Felix Jnr. Odalonu
It’s rare that you come across standout professional like Franca, who is ridiculously efficient, even at challenging circumstances. I had the pleasure of working with Franca for about two years at Westagora Limited, collaborating on several tasks and project teams, ranging from business/system analysis, system design and technical support. I was particularly blown away by Franca’s ability to handle even the toughest clients effortlessly. In her terms
May Jesutofunmi
I enjoyed working with Franca not only does she have ability to consistently prioritize work and meet deadlines. She also has a proper team management with a positive attitude that works well with the team. Consistently putting the team's best interest ahead of her own and making tremendous progress at every project. Having Franca on your team is a great asset to your organization and the world at large.
Credentials
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alX Virtual Assistant Program
alx_africaDec, 2022- Sep, 2024 -
Technical Support Fundamentals
CourseraSep, 2022- Sep, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJul, 2022- Sep, 2024 -
Customer Service Foundations
LinkedInJun, 2022- Sep, 2024 -
Phone-Based Customer Service
LinkedInJun, 2022- Sep, 2024 -
Writing Customer Service Emails
LinkedInJun, 2022- Sep, 2024
Experience
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Technical Support
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Oct 2018 - Present
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Westagora Limited
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Jun 2016 - Aug 2018
Cultivated impactful relationships with customers and drove business development by delivering product knowledge Collected customer feedback and recommended procedural or product changes to enhance future service delivery Consulted with customers to determine best methods to resolve service and billing issues Escalated customer concerns, store issues and inventory requirements to supervisors. Updated clients with the newest development through our larger social media platforms Identifying and Carrying out minor repairs to desktop and printers as quickly as possible. Show less
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Education
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2010 - 2014
Nnamdi Azikiwe University, Awka.
Bachelor’s Degree, computer science
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