Fran Z.

Head of Operations at The Marlborough Group
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Contact Information
Location
Bath, England, United Kingdom, UK
Languages
  • English Native or bilingual proficiency
  • German Native or bilingual proficiency
  • French Limited working proficiency

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5.0

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Marta Semenowicz

Franziska is a highly motivated professional and pleasure to work with. During the time I worked with Franziska, she implemented a lot of valuable ideas and improvements.

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Experience

    • United States
    • Business Consulting and Services
    • Head of Operations
      • Oct 2022 - Present

    • Product Platform Lead
      • Jun 2022 - Oct 2022

    • External Consultant
      • Jun 2021 - May 2022

    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Trainee Data Scientist
      • Jan 2020 - Dec 2020

      Academic Year - Module Name - Grade 2020/2021 - Python Fundamentals - Pass 2020/2021 - R Studio for Data Science - Pass 2020/2021 - NumPy - Pass 2020/2021 - Pandas - Pass 2020/2021 - Modelling for Data Science - Pass 2020/2021 - Python for Data Science – Machine & Deep Learning - Pass 2020/2021 - Databases & Big Data SQL - Pass Academic Year - Module Name - Grade 2020/2021 - Python Fundamentals - Pass 2020/2021 - R Studio for Data Science - Pass 2020/2021 - NumPy - Pass 2020/2021 - Pandas - Pass 2020/2021 - Modelling for Data Science - Pass 2020/2021 - Python for Data Science – Machine & Deep Learning - Pass 2020/2021 - Databases & Big Data SQL - Pass

    • United Kingdom
    • Defense and Space Manufacturing
    • 100 - 200 Employee
    • Supply Chain Analysis Project - Intern within Market Intelligence Analysis
      • Jun 2020 - Aug 2020

      Analysis of the current Space Industry landscape within the UK and the creation of methods and best practices to identify and improve gaps quicker going forward Analysis of the current Space Industry landscape within the UK and the creation of methods and best practices to identify and improve gaps quicker going forward

    • China
    • Chemical Manufacturing
    • 1 - 100 Employee
    • Product Analyst, Operational Specialist and CF28
      • Oct 2016 - Dec 2019

      What have I not done? > Created Policies and procedures to get FCA authorised > Build relationships with third-party providers and within our local network > Build all processes and run all day-to-day tasks in the first year of being fully authorised and operational > Onboarded roughly 70 Fund Managers (from initial contact to Calastone integration) > Run Client Money and reviewed risk issues as well as creating additional procedures to alleviate those risks > Trained new staff who are now taking on the day-to-day Show less

    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Operations Control Adminstrator
      • Jun 2015 - Jun 2016

      Client Money Reconciliation, Asset Reconciliation, Dealing Corrections and correction / calculations of negative positions and holdings

    • Trade Support / Settlements
      • Nov 2013 - Jun 2015

      Creating payment files, completing payments in bank, allocating new money, investigating and reconciling breaks, complete journals, chase clients for payments, support other areas of the business where required (includes static data, transfers, market and client queries)

    • Dealing Administrator
      • Oct 2011 - Nov 2013

      Build the fund dealing processes and onboarded fund managers, completed fund dealing (amalgamate client instructions and create dealing instructions for the fund managers), liaise with clients and the administrators, update the static information for the standing data and ensure client / fund manager details are up to date

    • TA Administrator (German, English)
      • Oct 2010 - Oct 2011

      Bilingual TA Administrator for the European Dealing and Servicing Team Role Overview: to manage all written requests sent by our clients (private and corporate) in English and German in a timely and efficient manner, to deal with enquiries, consider treating customers fairIy in Iine with FSA regulations, revise errors and log Breaches Main Achievements: > I managed to achieve high accuracy performance within my first month > Fast track training enabled me to take over more advanced task within the first three month (Switches, Transfers, new Accounts) > Regularly updating my knowledge (e.g. Anti-Money Laundering, Data Protection) and using this knowledge positively in my work routine > Successfully training new starters, improving their training material and ensuring it meets current procedures Show less

    • Germany
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Team and Project Assistant
      • May 2008 - Oct 2010

      Role Overview: I was temping for different clients in the finance environment (e.g. Finanz Informatik, VGH Insurance), general administration for up to three supervisors in German and English, coordinating and prioritising enquiries, providing help to external and internal clients Main Achievements: > Established a new way to prioritise incoming emails for Head of Department by introducing a screening system to classify the most important emails and thus reducing the workload for > Improved task management and communication workflows between superiors and staff by initiating regular meetings with the team to talk about assignments and preparing spread sheets > Organised department meeting including an evening event, shuttle service, accommodation and workshops for roughly 60 attendees Show less

    • Financial Advisor and Certified Insurance Professional (Versicherungsfachfrau)
      • Oct 2006 - Mar 2008

      Built up an office with other Consultants, provided financial services, focusing on customer-oriented consulting for private households Offered administrative support to colleagues, prepared informative events for clients and conducted training sessions as to customer care or insurance essentials Attended a “Management Coaching” concentrating on time management, customer care and how to structure and organise your working time Built up an office with other Consultants, provided financial services, focusing on customer-oriented consulting for private households Offered administrative support to colleagues, prepared informative events for clients and conducted training sessions as to customer care or insurance essentials Attended a “Management Coaching” concentrating on time management, customer care and how to structure and organise your working time

    • Australia
    • Retail
    • 1 - 100 Employee
    • Certified Sales and Retail Merchant (Kauffrau im Einzelhandel)
      • Aug 2004 - Jul 2006

      Practical and theoretical Training program covering all aspects of administration, checkout, sales and customer service with final exam set by Chamber of Commerce Hannover (Industrie- und Handelskammer) Grade: A Practical and theoretical Training program covering all aspects of administration, checkout, sales and customer service with final exam set by Chamber of Commerce Hannover (Industrie- und Handelskammer) Grade: A

Education

  • The Open University
    Master of Science - Space Science and Technology, Physical Sciences
    2022 - 2024
  • The Open University
    Bachelor of Science (Honours) in Natural Sciences (Astronomy and Planetary Science), Astronomy and Planetary Science
    2014 - 2021
  • University of Anchorage, Alaska
    Completed a Communication and Presentation course (Oral Fluency 2) successfully, English
    2003 - 2004
  • Higher Education
    Abitur, English, Politics, Chemistry, Philosophy
    1995 - 2002

Community

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