Experience

State Of Alabama Abc Board

• United States
• Government Administration
• 1 - 100 Employee

• ABC OPERATIONS SUPERVISOR-ABC PRODUCT MANAGEMENT

  • May 2021 - Present

  Exercise broad functional management responsibilities over areassuch as training, security, procurement, merchandising, and real estate functions.

• Manager III

  • Jan 2015 - Present

  Manage a 6 million dollar a year store. ManAges 7 employees. •Complete store operational requirements by scheduling and assigning employees; following up on work results. •Processed daily Deposits $50,000 + •Maintain store staff by recruiting, selecting, orienting, and training employees. • Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. • Ensure availability of merchandise and services by maintaining inventories. • Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. • Protect employees and customers by providing a safe and clean store environment. • Maintain the stability and reputation of the store by complying with legal requirements. • Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. • Contribute to team effort by accomplishing related results as needed Show less

• Manager

  • Apr 2011 - Jan 2015

  Complete store operational requirements by scheduling and assigning employees; following up on work results.• Maintain store staff by recruiting, selecting, orienting, and training employees.• Maintain store staff job results by coaching, counseling, and disciplining employees;planning, monitoring, and appraising job results.• Ensure availability of merchandise and services by maintaining inventories.• Market merchandise by studying advertising, sales promotion, and display plans;analyzing operating and financial statements for profitability ratios.• Protect employees and customers by providing a safe and clean store environment.• Maintain the stability and reputation of the store by complying with legalrequirements.• Maintain operations by initiating, coordinating, and enforcing program, operational,and personnel policies and procedures.• Contribute to team effort by accomplishing related results as needed. Show less

• Sales Associate

  • Aug 2006 - Apr 2011

  • Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. • Maintained an awareness of all promotions and advertisements. Assist in floor moves, merchandising, display maintenance, and housekeeping. • Assisted in processing and replenishing merchandise and monitoring floor stock. • Communicated customer requests to management. • Assisted in ringing up sales at registers. • Performed any other tasks as assigned from time to time by any manager. Show less



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Deli Clerk

  • Aug 2006 - Present

  • Provide customer service in-person and via telephone. • Perform light prep work. • Maintain a safe work environment according to federal and state regulations. • Maintain a working knowledge of Deli recipes and prepared foods. • Perform miscellaneous cleaning and stocking. • Perform other duties as assigned to meet business need. • Provide customer service in-person and via telephone. • Perform light prep work. • Maintain a safe work environment according to federal and state regulations. • Maintain a working knowledge of Deli recipes and prepared foods. • Perform miscellaneous cleaning and stocking. • Perform other duties as assigned to meet business need.


Publix Supermarket
• United States
• Retail Groceries
• 1 - 100 Employee
• Deli Clerk

  • May 2000 - Aug 2006


Express Consolidation

• Financial Services
• 1 - 100 Employee

• Inbound Customer Service Rep

  • Jun 2005 - Jun 2006

  • Answered phones professionally.• Responded to customer inquiries.• Researched required information using available resources.Handled and resolved customer complaints. • Provided customers with product and service information. • Processed orders, forms and applications. • Identified and escalated priority issues. • Routed calls to appropriate resource. • Followed up customer calls where necessary. • Answered phones professionally.• Responded to customer inquiries.• Researched required information using available resources.Handled and resolved customer complaints. • Provided customers with product and service information. • Processed orders, forms and applications. • Identified and escalated priority issues. • Routed calls to appropriate resource. • Followed up customer calls where necessary.