Experience

E-470 Public Highway Authority

• United States
• Truck Transportation
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2018 - Present

  Handle inbound customer calls, facilitating assistance with billing, payments, account services, and general customer service needs. At times responsible for managing customer email queue, responding to electronic mail inquiries. Earned responsibilities to work within the Supervisor / Management queue to handle escalated requests. Handle inbound customer calls, facilitating assistance with billing, payments, account services, and general customer service needs. At times responsible for managing customer email queue, responding to electronic mail inquiries. Earned responsibilities to work within the Supervisor / Management queue to handle escalated requests.



The Old Cheerio Lounge

• Customer Service Representative

  • Jan 2012 - Aug 2018

  Manager of the business. Responsible for day to day operations in an autonomous environment. Duties included opening / closing the business, maintaining cash register, work with vendors to fulfill orders for inventory, balancing of the books, customer service, and off site bank runs. Manager of the business. Responsible for day to day operations in an autonomous environment. Duties included opening / closing the business, maintaining cash register, work with vendors to fulfill orders for inventory, balancing of the books, customer service, and off site bank runs.



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Inbound Customer Service Representative

  • Jan 2010 - Dec 2012

  Received incoming calls from customers, utilizing an array of touchpoints to reach resolution or transfer. Worked with cross-functional teams to relay specific issues to the corresponding technical groups responsible for resolution. Utilized internal systems for billing resolutions / disputes. Meticulous in note taking and listening to a customer's issue. Focus on great customer experience. Received incoming calls from customers, utilizing an array of touchpoints to reach resolution or transfer. Worked with cross-functional teams to relay specific issues to the corresponding technical groups responsible for resolution. Utilized internal systems for billing resolutions / disputes. Meticulous in note taking and listening to a customer's issue. Focus on great customer experience.



Sprint Nextel Inc.

• Telecommunications
• 1 - 100 Employee

• Inbound Customer Service Representative

  • Jan 2004 - Dec 2008

  Assist Sales Team by performing credit checks, activations, service plan changes, billing, and disputes. Provide technical support for issues with handsets and/or services. Seven-time "Top Performer" award winner for exceeding Nextel's standards for productivity and quality assurance. Proven ability to work through escalated situations and strengthen clientele confidence and loyalty. Assist Sales Team by performing credit checks, activations, service plan changes, billing, and disputes. Provide technical support for issues with handsets and/or services. Seven-time "Top Performer" award winner for exceeding Nextel's standards for productivity and quality assurance. Proven ability to work through escalated situations and strengthen clientele confidence and loyalty.