Experience

Career Success Club

• E-Learning Providers
• 1 - 100 Employee

• Finance Industry Professional

  • Sep 2019 - Present

  I am a banking and financial industry professional with over 25 years experience as Customer Service Officer and Assistant Branch Manager. Highly numerate and skilled in all aspects of assessing, processing, approving, documenting and funding of mortgage and commercial loans. I am a banking and financial industry professional with over 25 years experience as Customer Service Officer and Assistant Branch Manager. Highly numerate and skilled in all aspects of assessing, processing, approving, documenting and funding of mortgage and commercial loans.



Bank Australia

• Australia
• Banking
• 300 - 400 Employee

• Assistant Branch Manager

  • Sep 1999 - Aug 2019

  CAREER PROFILE I am a professional with extensive experience in superior customer service and financial accounting, the last twenty five years of which have been spent in the banking and finance industry primarily as an Assistant Branch Manager. I have the integrity and ability to coach and develop a team of Customer Service Officers through positive motivational leadership and effective communication and the experience to identify opportunities to cross-sell relevant solutions and successfully convert these into profitable outcomes. KEY COMPETENCIES • Leadership Built a highly engaged and motivated team through staff development and coaching. • Driving Change Led a successful culture change environment which achieved a heightened focus on delivering exceptional customer service. • Consumer and Commercial Lending Extensive experience including conducting loan interviews, application acceptance, assessment, approval, contracting and funding. Demonstrated ability in analysing all manner of Financial Statements. • Analytical Skills Proven ability to evaluate situations and provide appropriate solutions including loan approvals within delegated limit and dispute resolution. • Communication Excellent skills when interacting with all levels of management, employees, customers and external stakeholders. • Organisational Skills Superior ability to consistently prioritise and manage a variety of concurrent tasks to meet deadlines whilst maintaining professional standards and accuracy. • Team Work Demonstrated ability to work within a large and complex organisation and as a member of a team to achieve corporate objectives.