Brand Community Manager

• Jul 2021 - Present

Community Manager

• Jul 2020 - Jul 2021

Community manager working on... - The Ascent - Human: Fall Flat - Peaky Blinders: Mastermind - Just Die Already - Embr - Space Crew/ Bomber Crew - Lawn Mowing Sim and more... ------------ In charge of channels for Human: Fall Flat (Twitter, Facebook, Discord), Just Die Already (Twitter, TikTok), The Ascent (Twitter) and co-writing Embr (Twitter). In charge of the Curve Digital Channels (Twitter, Facebook, Discord, YouTube, Instagram, LinkedIn) representing Peaky Blinders: Mastermind, Space Crew, Bomber Crew, For The King, Hotshot Racing, Drake Hollow, Lawn Mowing Simulator (+ Discord) and legacy Curve titles. Show less

Community Manager

• May 2020 - Jul 2020

Assisted Dovetail Games with social media and copy on The Catch: Carp and Coarse. Worked with Wolfeye Studios with copy and assets on Weird West social media channels. Copywriter for WINGS Assisted Dovetail Games with social media and copy on The Catch: Carp and Coarse. Worked with Wolfeye Studios with copy and assets on Weird West social media channels. Copywriter for WINGS

Community Manager

• Oct 2018 - Mar 2020

Community Manager at The Irregular Corporation. Managed the Irregular Corporation brand social channels. Managed social channels for PC Building Simulator (PC, PS4, XBox One and Nintendo Switch), Woodwork Simulator and previously Sailaway: The Sailing Sim. Discord mini game - 'Pick Your Own Path' story for Going Medieval. Social media support for Tohu. Creates additional social posts, announcement posts and marketing posts for Good Company, Dinkum, Murder by Numbers and Paleo Pines. Works with multiple developers across the globe. Managed 3 Irregular Corp verified Discord servers (The Irregular Corp, PC Building Sim and Deadstick: Bushflight Sim.) Writes newsletters and Steam articles. • Artist and graphic designer: Creates social posts, 2D art assets, GIFs and video content across all social channels. Creates social banners, competitions, marketing for sales events and art to go alongside. Software: Photoshop, PS Express, Premiere, Rush, Illustrator. • Livestreaming: Podcasting/hosting, Twitch, YouTube, OBS, StreamLabs, Hardware (capture cards), Software capture, Chat moderation, Editing. Designed, built and maintained the Irregular Corp Twitch channel. Set up and monitors dev live streams. Influencer manager: Supports content creators and live streamers across Twitch, YouTube and Mixer. • Project management and tracking: Over 10 years with Jira and Confluence plus Favro and Trello for more recent project tracking. Player Support: Works with Groove/Zendesk for support and inquiry tickets. Show less

Staff Writer, Web Comic Artist and Live Streamer

• Feb 2009 - Mar 2019

Podcast host, mobile game live streamer and staff writer for 3x GMA nominated blog and gaming site. Participated in two Ready Up Guinness gaming world records. Longest driving game in 24 hours (playing Burnout Paradise) and largest gathering of cosplayers. Web comic artist for the site called The Broken Frandroid. Producing dark witty and humorous comic strips. My Wednesday live stream slot playing various mobile games. Often seen on Ready Up Casual Fridays where the team get together and play a variety of multiplayer games. Additional titles while on the team were Features Editor and Community Manager. Show less

Mobile Games Community Manager

• Jun 2017 - Oct 2018

Community Manager on Sonic Forces: Speed Battle, WWE Tap Mania, SEGA Slots, Crazy Taxi Tycoon and SEGA Heroes. Worked with teams in UK, US and Japan. Set up, produced and presenter on the Sonic Forces: Speed Battle and SEGA live streams. Creator and manager of the official Sonic Forces/SEGA HARDlight and SEGA Heroes Discord server. Running competitions and tasks for the community. Works closely with content creators and grows micro influencers and streamers. Writer on the SEGA mobile blog. Owner, copywriter and meme creator for Sonic Forces and official SEGA and Sonic the Hedgehog channels. Designing social media campaign, copy and art assets. Designs social media campaigns and 2D art assets for the WWE. Including sales and marketing. Works with outsource artists for other required art. Attending events to promote games worked on including Sonic Forces eSports event 'Champions of Fire'. Weekly/Bimonthly campaign reporting and analytics for the dev teams - using Brandwatch, Facebook insights and Google analytics. Show less

Community Manager - Dawn of Titans

• Oct 2015 - Jun 2017

Community Manager for AAA title Dawn of Titans. Known as the Frandroid to the players. RADA trained in Public Speaking.Oversaw the official Dawn of Titans Facebook, Twitter and Instagram social channels. Hosted weekly live streams on official Dawn of Titans Facebook and YouTube page. Copywriter, blog writer (for DawnofTitans.com) and editor of developer articles for all things community. Dawn of Titans Reddit moderator and responded to Google Play and Apple reviews.Built, maintains and runs the official Dawn of Titans Wiki page and multiple Dawn of Titans Line chat and Discord community channels. Looked after VIP players and continues to look after community advocates and veteran players in Line chat. Working directly within the Dawn of Titans Live Ops team. Provides weekly reports and showcases to the teams via stand-ups and decks.Created copy for assets including in-game items, characters, community leaderboard events and briefed in art assets.Is the owner of event names, titles and themes of leaderboard events. Alongside all social and image copy.Providing weekly campaign and KPI reporting and contributing to weekly stand-up meetings.2x Zynga and NM award winner for excellence in community and player support. 2x Titan developer of the week. Show less

Customer Support Manager

• Oct 2015 - Jun 2017

Dual wielding Community Management and Player Support for Dawn of Titans. The Service Delivery Manager for the Dawn of Titans support team.Manager of 15 support agents, who look after the Dawn of Titans players in the Player Support team and also the Community Moderation team to help support players via Twitter, Facebook and during live streams.Worked with Zendesk and Helpshift. Created wiki and extensive FAQs with both platforms.Using Jira to pass on player reported bugs. Show less

Social Media Lead - Clumsy Ninja & My Horse

• Nov 2012 - Nov 2015

Social Media Lead for Clumsy Ninja and My Horse mobile games. Creating social media strategies and campaigns for both games. Designing social posts and images, competitions and community engagement ideas for Twitter, Facebook and Instagram. Working with the video editor to create narrative driven videos.Created copy for CRM/in-game push notifications for Clumsy Ninja - for all game updates and DLC. Managing the official My Horse forum.

Player Support

• Nov 2011 - Nov 2013

Manager/SDM to Alchemic Dream and Telus support agents on Dawn of Titans, Clumsy Ninja and My Horse.Zendesk and Helpshift.

QA and QA Lead

• Nov 2009 - Nov 2011

Worked on NaturalMotion's first console game Backbreaker - PS3After Backbreaker, worked on CSR and My Horse.Experience in working with Jira

Production Assistant, Designer

• Apr 2006 - Oct 2008

Credited production and design on the following titles. -Need of Speed Undercover - level and race track design. Designed the race routes on the open world environments. Additional design for car liveries. -Need for Speed Pro Street - various level and race track design. -FIFA Street 3 DS- Designed the rhythm action mini game called Kick Ups. Background art edits. Additional oddments and unaccredited QA, 2D art and assistant production roles. FIFA 08 Madden 08 Tiger Woods 08 Skate Show less