Experience

Housing Matters

• United States
• Individual and Family Services
• 1 - 100 Employee

• Program Manager

  • Feb 2020 - Present

  •Creating systems, supervising staff, and improving program outcomes•Overseeing a team that has placed 100 families into permanent housing •Managing a team in assisting with providing service to 500+ individuals•Developing and continuing to improve remote work systems for staff to increase productivity •Maintaining 80%+ client success rate •Partnering with 25+ organizations across multiple counties to serve clients•Creating and developing new roles that has resulted in a 300% team expansion Show less

• Case Manager

  • May 2019 - Feb 2020

  •Assisted in developing individual case plans to overcome participants’ barriers to housing.•Collaborated with team members and outside agencies•Maintained detailed recordkeeping for all clients served across multiple platforms•85% of all clients served located housing•Developed landlord relationships to serve more clients over greater lengths of time•Located local resources to increase client skills and save staff time•Negotiated lease contracts to locate and maintain housing Show less



Careerist

• United States
• E-Learning Providers
• 700 & Above Employee

• Sales Engineer Intern

  • Jan 2023 - Apr 2023

  •Making Discovery & Qualification to create proposals and deliver best user experience •Utilizing persuasion & objection handling skills to upsell services and products to clients •Creating demos, proposals, invoices, and other various documents and presentations •Collaborating with sales, marketing, and management teams to develop solutions and accomplish objectives •Make outbound calls and nurture leads •Negotiating and closing sales by agreeing terms and conditions •Making Discovery & Qualification to create proposals and deliver best user experience •Utilizing persuasion & objection handling skills to upsell services and products to clients •Creating demos, proposals, invoices, and other various documents and presentations •Collaborating with sales, marketing, and management teams to develop solutions and accomplish objectives •Make outbound calls and nurture leads •Negotiating and closing sales by agreeing terms and conditions



HomeFirst

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Shift Supervisor

  • Aug 2020 - Nov 2022

  •Supervised a team of resident advocates to assist shelter participants with individual needs •Trained and educated staff and participants on local resources. •Collaborated with team members and outside agencies •Supervised and monitored site to verify site is operating efficiently. •Reviewed all tasks assigned to resident advocates •Ensured program policies and procedures were done correctly. •Supervised a team of resident advocates to assist shelter participants with individual needs •Trained and educated staff and participants on local resources. •Collaborated with team members and outside agencies •Supervised and monitored site to verify site is operating efficiently. •Reviewed all tasks assigned to resident advocates •Ensured program policies and procedures were done correctly.