Experience

e-Qual

• France
• Computer Networking Products
• 1 - 100 Employee

• Account Operations Manager

  • Sep 2023 - Present

  Chasseneuil-du-Poitou, Nouvelle-Aquitaine, France

• Technical Account Manager

  • Dec 2022 - Sep 2023

  Chasseneuil-du-Poitou, Nouvelle-Aquitaine, France - Customer's technical focal point and technical operations on customer specific technologies (Fortinet, Juniper SSR, Ipanema, Cisco switching). - Customer relationship manager: Follow and define the processing priorities of the exploitation tickets. Support the operationnal teams (L1, L2, L3) in the tickets processing and be the technical escalation point. - Reporting to clients: Communicates with the customer on the progress of the resolution of the incident or a… Show more - Customer's technical focal point and technical operations on customer specific technologies (Fortinet, Juniper SSR, Ipanema, Cisco switching). - Customer relationship manager: Follow and define the processing priorities of the exploitation tickets. Support the operationnal teams (L1, L2, L3) in the tickets processing and be the technical escalation point. - Reporting to clients: Communicates with the customer on the progress of the resolution of the incident or a treatment of request. Writes, recommends and presents summary and analysis of tickets. - Manage customer infrastructure Follow the creation and updates of documentation (technical architecture document, operating document). Identifies, qualifies and escalates any customer need to the sales representative.



Airbus

• France
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• TMA Sharepoint Operation Manager

  • Sep 2019 - Dec 2022

  Rochefort, Nouvelle-Aquitaine, France - Sharepoint Incident management. - Third Party Maintenance management. - Sharepoint light evolution management. - Customer satisfaction focused. - Team management of 3 subcontractor's engineers (France and Off-Shore)

• Network and Security Operation Specialist

  • Mar 2014 - Dec 2022

  Rochefort, Nouvelle-Aquitaine, France Network and security operation specialist for the all Stelia’s group (10 000 users): France (5 sites), North Africa (3 sites), North America (2 sites), Portugal. Network and security technical administration (L2 and L3 support). Project's deployment planification. Sub-contractor’s Level1 management and training. More than 1000 networks and security equipment. Firewall Cisco ASA and Checkpoint, Palo Alto (and Panorama) administration. Cisco ACS and ISE… Show more Network and security operation specialist for the all Stelia’s group (10 000 users): France (5 sites), North Africa (3 sites), North America (2 sites), Portugal. Network and security technical administration (L2 and L3 support). Project's deployment planification. Sub-contractor’s Level1 management and training. More than 1000 networks and security equipment. Firewall Cisco ASA and Checkpoint, Palo Alto (and Panorama) administration. Cisco ACS and ISE Administration. Cisco Meraki Wireless administration. Cisco WLC (Wireless) administration and configuration. Cisco Prime. Ucopia administration Centreon administration Fortinet Administration. Bluecoat Proxy FireEye Security Appliance configuration and administration.



Airbus Defence and Space

• Defense and Space Manufacturing
• 700 & Above Employee

• Communication and Fiber Test Engineer

  • Apr 2012 - Jul 2013

  Doha, Qatar Responsible of the deployment and qualification of the WAN optical fibres links. - POC (Proof Of Concept). - Test plan and procedure proposition and redaction to be validate by the customer. - Test report redaction after "on-site" qualification.

• Communication Simulation Engineer - RIVERBED SteelCentral AppResponse / OPNET Modeler

  • May 2011 - Apr 2012

  Doha, Qatar Military defense project for Qatar's state. Manager of the OPNET simulations on "RIVERBED SteelCentral AppResponse / OPNET Modeler" suite (with" FLAN" module). Modelisation and simulation of the Qatar defence network for the NSS army corps. Transversal responsibility between WAN/LAN/DESIGN/PROJECT teams. IT architecture simulation using OPNET Modeler and IT Guru. - Simulate the QoS (Quality of Service) to ensure some access time despite network… Show more Military defense project for Qatar's state. Manager of the OPNET simulations on "RIVERBED SteelCentral AppResponse / OPNET Modeler" suite (with" FLAN" module). Modelisation and simulation of the Qatar defence network for the NSS army corps. Transversal responsibility between WAN/LAN/DESIGN/PROJECT teams. IT architecture simulation using OPNET Modeler and IT Guru. - Simulate the QoS (Quality of Service) to ensure some access time despite network congestion. - Simulate the multicast across the WAN. - Simulate the WAN links failover and deducing the impact caused by the redirection of the flows on another WAN link. Force proposal to improve the architecture in its global environment.



Alstom

• France
• Rail Transportation
• 700 & Above Employee

• Simulation engineer - RIVERBED SteelCentral AppInternals / OPNET Ace Analyst Plus

  • Oct 2008 - Oct 2010

  La Rochelle, Poitou-Charentes, France - Responsible and experienced user of RIVERBED SteelCentral AppInternals / OPNET Ace Analyst Plus on a global scale: EU, China, Brazil .... Troubleshooting network (LAN / WAN), Simulation and portability's study of applications over the WAN. - Project Management. - Service offer management.