Fatih Poyraz

Lead of Professional Services at IOPSYS Software Solutions AB
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Contact Information
us****@****om
(386) 825-5501
Location
Ankara, Ankara, Turkey, TR
Languages
  • English Full professional proficiency
  • Turkish Native or bilingual proficiency
Skills

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Bio

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5.0

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Paul (Pengfei) Shao

I have had the great opportunity to work with Fatih for some years. The most impressive thing I can relate about my experience with him is how dedicated he was on everything assigned. Technically, Fatih is very capable, confident and hard working. He is very good at resolving and troubleshooting problems and he handles support cases in a calm and efficient manner. Above all I have no hesitation in recommending Fatih for any positions because he is a pleasure to work with.

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Credentials

  • AWS Essentials
    Linux Academy
    Apr, 2023
    - Oct, 2024
  • AWS Concepts
    Linux Academy
    Jan, 2022
    - Oct, 2024
  • RH066x
    Red Hat
    Feb, 2019
    - Oct, 2024

Experience

  • IOPSYS Software Solutions AB
    • Lead of Professional Services
      • Oct 2021 - Present
  • Seliro AB
    • Sweden
    • Telecommunications
    • 1 - 100 Employee
    • Professional Services Lead
      • Apr 2021 - Mar 2022

      - Leading Professional Services team- Preparing technical instructions and organized guides to improve services quality and reduce support costs- Working closely with product management and being part of features/improvement decisions and development

    • Senior Professional Services Engineer
      • Mar 2018 - Mar 2022

      - The primary contact of customers and technical consultancy- Support for services and products- Technical account management- Preparing docs and guides to improve service quality- Providing training and workshops sessions

  • Tilgin AB
    • Sweden
    • Telecommunications
    • 1 - 100 Employee
    • Professional Service Engineer
      • Jan 2013 - Mar 2018

      Providing support and professional consulting services to Tilgin world-wide customers for all Tilgin products. Working closely with customers, vendors, and partners, as well as internal Development & Sales organizations. Also joining pre-sales activities including handling of new prospects and leads. The job includes the activities below; - Providing support for pre-sales, after-sales, ongoing support activities as well as product development - Analyzing customers’ needs and suggest the best solution - Linux OS management - Database setup and management - Technical support of Tilgin ACS product based on Linux OS - Data reporting from ACS database - Providing consultancy services to customers for developing own applications based ACS API - Preparing environment to trial customers for Tilgin products (ACS, CPE units) - Preparing virtulization solutions for test setup - Assisting customers/partners to configure CPE and troubleshooting on CPE for SW/HW problems - Working with RnD to solve problems, fulfill customers’ new requests and improve product - Working closely, sometimes on-site with customers - Good relationship and excellent communication with customers, partners, other vendors as well as colleagues Show less

  • Datateknik
    • Türkiye
    • IT Services and IT Consulting
    • System Engineer
      • Nov 2011 - Jan 2013

      Working in the project with Tilgin as a partner in Turkey, especially for Turk Telekom The job includes the activities below; - Management of residential gateway via Tilgin AutoConfigurationServer (VCM/tGem) based on BBF (TR-069/TR-098) standards - SQL reporting from ACS DB - Maintenance of ACS server which working on Linux (SuseEnterprise, Centos, RedHat) - Tracking ACS(Tilgin VCM) Servers Performance and Operations - Troubleshooting CPE(Tilgin HG) SW/HW Problems, subscriber issues and providing necessary fixes - Reporting Problems to Tilgin Developers, and following-up for development - Providing training and test workshops for TT field support engineers, technicians - Leading Datateknik field engineers and technicians who provide technical support to TurkTelekom overall Turkey - Heading and coordinating field technicians in each TT operational region overall Turkey Show less

  • Poltek Technology and Software A.Ş.
    • IT Engineer
      • Jul 2009 - Mar 2011

      Responsible to keep updated web pages and applications of Police Foundation and shareholding companies, as well as to supply IT needs of the company. The job includes the activities below; - Database server setup, management, maintenance, analysis - SQL reporting and preparing sql queries for internal web/desktop applications - ASP, .NET Web Application - Web Services (SOAP Technology) - Java Web Application - Web programming and development - System and network - Windows Servers (2003,2008) management, logs tracking - Client management, organization with Active Directory, Exchange Server - Firewall control for the clients and servers. Show less

Education

  • Ankara Üniversitesi
    BsD., Digital Electronics, Control Systems, Software, System Engineering, Information System Architechture
    2003 - 2008
  • Kadriye Çalik Anadolu Lisesi
    High School
    1999 - 2003

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