Experience

Serve Robotics

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Operation Supervisor

  • Jan 2023 - Present

  Redwood City, California, United States Coached team members on improving performance through weekly/monthly feedback, setting goals, and providing support to help them achieve those goals. Developed reports using Jira, SQL, and Google Data Studio. Created presentations using Google Slides to communicate to proper stakeholders. Built and managed supply ordering and tracking for resources and equipment. Developed training material and documentation that improved team productivity by 30%. Manage all spending for specific projects… Show more Coached team members on improving performance through weekly/monthly feedback, setting goals, and providing support to help them achieve those goals. Developed reports using Jira, SQL, and Google Data Studio. Created presentations using Google Slides to communicate to proper stakeholders. Built and managed supply ordering and tracking for resources and equipment. Developed training material and documentation that improved team productivity by 30%. Manage all spending for specific projects, ensuring overall compliance.

• Operations Supervisor

  • Nov 2021 - Jan 2023

  Redwood City, California, United States Monitor the efficacy of the department, and improve operating processes. Create and develop reports via SQL and Spreadsheets to expose potential weak spots. Develop training material and documentation for the team. Built and manage supply ordering/tracking for resources and equipment. Track and report all spending for specific projects. Develop an inventory system for several moving parts. Create presentations to present to proper stakeholders.

• Senior Operations Coordinator

  • Mar 2021 - Nov 2021

  Redwood City, California, United States



Postmates by Uber

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Robotics Operations

  • Sep 2017 - Mar 2021

  San Francisco Bay Area Working in a creative, R&D environments. Data Analytics, create process development, build documentation, and being on the front lines in our communication with the public.

• Operations Coordinator

  • Jul 2017 - Sep 2017

  San Francisco Bay Area Schedule phone screens, video conferencing and onsite interviews. Facilitate onsite interviews. Provide updates to candidates regarding their applicant/interview status as needed.

• Quality Analyst

  • Jun 2016 - Jul 2017

  San Francisco Bay Area Data Analytics, heavy emphasis on SpreadSheets, retrieve data using SQL. Monitor performance and behavior based on actions taken by Support Team, recommend cost-saving strategies and different course of action. Report and log any issues or defect. Track overages or shortages of funds provide to customers. Investigate fraudulent activity found across platform.

• Operations Lead: Postmates Pop

  • Sep 2015 - Jun 2016

  San Francisco Bay Area Managed specialize teams of couriers in three major cities. Correspond with team to ensure accuracy and punctuality. Create weekly schedule as well as devised structure of Postmates Pop to ensure for a more efficient program. Train new employees perform scheduling duties. Interact with merchants.

• Customer Support Associate

  • Oct 2014 - Sep 2015

  San Francisco Bay Area Address complaints by phone, respond to emails through a CRM. Interact with merchants, place orders over the phone quickly, accurately, and in a friendly manner. Train new hires on Postmates’ platform and obtain all the resources needed to work more efficiently.



Brink’s Inc

• United States
• Truck Transportation
• 700 & Above Employee

• Cash Logistic Teller

  • Jul 2013 - Jan 2015

  Oakland, CA Process large quantities of commercial cash and check deposits. Create inbound and outbound shipments for banks and small businesses, as well as ATM replenishments. Prepare cash orders for commercial bank customers. Process and balance inbound ATM residual cash, buy and sell from other armored carriers. Track, receive, and create reports for all commercial inventories. Data entry; enter information concerning all currency transactions.



Ryan Associates General Contractors

• United States
• Construction
• 1 - 100 Employee

• Desk Receptionist

  • May 2013 - Jun 2013

  San Francisco Bay Area Answer and screen all incoming calls from new or existing clients. Forwarding calls to the correct department for review, distributing mail and faxes, run errands, performing other duties on request, office machine maintenance. General office skill: faxing, copying, filing, creating spreadsheets and documenting. Used Google Calendar and Outlook to set reminders and organize events.



College of Alameda

• Teacher's Assistant

  • Sep 2012 - Dec 2012

  Alameda, CA Mild tutoring, discusses assigned duties with the professor, maintain attendance records, run errands, organize paper work, prepare lesson materials, equipment, and demonstrations. Assisting in planning and preparing materials, follow directions given by teacher, computer assistance, troubleshooting, maintaining the teacher’s schedule.