Account Manager

• Jun 2023 - Present

Manage a portfolio of key accounts, cultivating strong relationships and serving as clients' primary point of contact.Develop and implement strategic account plans to drive revenue growth and expand business opportunities.Collaborate with cross-functional teams to ensure seamless delivery of services, meeting or exceeding client expectations.Developed and maintained strong relationships with existing clients.Managed contract negotiations and renewals, ensuring mutually beneficial agreements for both the client and the company. Show less

Quality Assurance Specialist

• Jan 2023 - Present

Store Manager

• Jan 2021 - Dec 2022

Controlling and observing departmental budget to ensure it is maintained and not exceeded. Administering cash and stock loss prevention procedure. Leading, delivering effective training and motivating staff to ensure achievement of store goals. Administered operational requirements including inventory management and stock management. Analysing sales figures and forecasting future sales volumes. Controlling and observing departmental budget to ensure it is maintained and not exceeded. Administering cash and stock loss prevention procedure. Leading, delivering effective training and motivating staff to ensure achievement of store goals. Administered operational requirements including inventory management and stock management. Analysing sales figures and forecasting future sales volumes.

Merchandiser

• May 2020 - Jan 2022

Maintaining the availability of merchandise on store shelves. Assisting customers in a professional and efficient manner. Maintaining an organized shelf products Maintaining the availability of merchandise on store shelves. Assisting customers in a professional and efficient manner. Maintaining an organized shelf products

Store Manager

• Sep 2019 - Feb 2020

Controlling and observing departmental budget to ensure it is maintained and not exceeded. Administering cash and stock loss prevention procedure. Leading, delivering effective training and motivating staff to ensure achievement of store goals. Administered operational requirements including inventory management and stock management. Analysing sales figures and forecasting future sales volumes. Controlling and observing departmental budget to ensure it is maintained and not exceeded. Administering cash and stock loss prevention procedure. Leading, delivering effective training and motivating staff to ensure achievement of store goals. Administered operational requirements including inventory management and stock management. Analysing sales figures and forecasting future sales volumes.

Customer Service

• Nov 2016 - Jun 2019

Respond to customers telephone calls to resolve problems such as wrong orders, delivery issues, payments... Deliver excellent customer service when offering help in a professional and efficient manner. Managing staff scheduling to ensure availability of staff. Proceeded payments by cash, debit/credit card and issued receipts and refunds. Trained all cashiers and sales associates. Respond to customers telephone calls to resolve problems such as wrong orders, delivery issues, payments... Deliver excellent customer service when offering help in a professional and efficient manner. Managing staff scheduling to ensure availability of staff. Proceeded payments by cash, debit/credit card and issued receipts and refunds. Trained all cashiers and sales associates.

Security Guard

• Aug 2014 - Aug 2016

Securing hotel perimeter. Monitoring security cameras. Securing hotel perimeter. Monitoring security cameras.