Experience

JB Hi-Fi Business

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Solutions Manager

  • Apr 2022 - Present

  As the Solutions Manger I'm responsible for three key business objectives:(1) Leadership of the Solutions Team including Strategy Development, Operational Improvement and People Leadership; (2) Supporting our Telco & Solutions Sales Team to assist in growing our Telco & Services Business by providing subject matter expertise and by managing support functions related to the proposal and delivery of our Telco, Solutions & Tec OnDemand offers;(3) Supporting our Customer base by providing a superior level of service.

• National Practice Manager Connectivity & Security

  • Nov 2018 - Present



Dimension Data

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Solutions Architect

  • Apr 2014 - Present

  Overview : The Solution Architect is a sales focused technology specialist who creates great client intimacy by their technical expertise. As well as being viewed as a trusted technical adviser to the client, the Solution Architect is also involved in developing new products and services, by working as the technical arm of the Practice. Key responsibilities :  Act as a leader for solutions and services to our customers  Develop, contribute and share best practices and intellectual property with you peers across multiple technology disciplines * Provide leadership and accountability with our Bid Management team, Solutions Sales Specialists and Account Managers when creating proposals and responses to our customers * Provide thought leadership to our customers that will assist them in their business challenges as early as possible in the business decision cycle * Participate in strategic account planning with the Account Management and Sales Management teams * Work closely with our project management and delivery teams to ensure your solutions are delivered in the manner in which it was intended. This means owning and defining: - Road map of deliverable - Scopes of Work - Milestones - Technical resource requirements - Budget Estimates - Accurate pricing * Lead, guide and mentor our delivery and engineering teams * Understand and drive tactical and strategic sales goals in order to achieve Dimension Data’s targets and key performance goals.



Gateway ICT

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Solutions Architect - Presales

  • Mar 2013 - Apr 2014

  Overview: Solution design and architect at Gateway, Providing a technical resource for sales staff when quoting on complex solutions and assist sales staff where possible in closing the sale. The purpose of this role is to maximize profitability of each engagement and diversify the products being proposed to our clientele. Responsibilities: • Scope out opportunities with sales and account managers, to correctly identify areas in the business that can be improved with solution designs. • Designing whole of business solutions, building BoM (Bill of Materials) from different vendors. Pricing the solutions accordingly and presenting them in a readable, marketable, proposal. • Writing technical documentations for the delivery of solutions, with as built guidelines and high level/ low level diagrams. • Working as a key part of the team when responding to large tender requests • Managing vendor relationships, and introducing new products and portfolios to the business. • Training and up skilling of other staff members accordingly



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Business Acceleration Consultant

  • Jan 2008 - Nov 2012

  •Revenue generation through design consulting work done on large corporate scale networks ; clients include Universal Music Group , JTI( Japanese Tobacco International , Philip Morris, Clifford Chance ,and Goodyear•Directly responsible for preparing a Riverbed demo, leading to a $3 million network optimization contract between Orange and Lenovo.•Providing organization wide operational expertise and 4rth level technical support on WAN Acceleration •Directly responsible for the successful management, deployment, and design consulting of over 300 WAN optimization devices world wide, for over 7 of the largest projects, using platforms from 4 different vendors. •Performed changes and designed the appropriate policies and configurations on managed optimization devices, in most cases resulting in an average improvement in WAN efficiency of over 70%. •100% on time delivery of WAN Optimization reports, with the highest level of analytical accuracy.

• Dedicated Customer Service Team Leader

  • Jun 2006 - Jan 2008

  •Being the first and second level of technical support for all services provided by Orange to Universal Music Group.•Leading the shift, ensuring compliance to performance targets and customer satisfaction.•Logging and maintaining record of incidents, tasks and all escalations. •Organizing shifts and staff functions and delegating workload to meet business requirements; ensuring workload is distributed across staff evenly.•Ensuring correct implementation of incident quality and service excellence procedure.•Ensure achievement of call response targets where applicable.•Ensure achievement of MTTR targets.•Providing my team members hands on support of cases on technical and business dimensions, where assistance is required.•Ensure understanding and adherence to operational procedures and processes.•Providing Feedback to departmental management on actions to improve.