Experience

WAUSAU Financial Systems, a Deluxe Company

• Software Development
• 100 - 200 Employee

• Systems Implementation Specialist

  • May 2012 - Present

  WAUSAU Financial Systems is a premier provider of payment and receivables processing solutions, helping businesses of all types move money faster. They hold the #1 market share position in retail and wholesale remittance processing solutions, processing more than $1 trillion in payments each year. • Lead successful onsite project implementation. Responsible for Software Installation, Customer Training, Documentation, Maintaining Project Schedules, and All Site Operations. • Effectively managing all customer complaints onsite and remotely. • Actively tested all new code releases, ensuring Quality Assurance and Product Functionality. • Actively participated in Job Training technical skills, customer service skills, and proper Implementation processes. • Provide onsite consultation and security recommendations to customer's production environment. • Maintain customer satisfaction by seeking to understand the problem; explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Customized banking, and remittance processing software, according to the customer requirement document. • Installed system at customer’s site per documented guidelines. • Integrated system onto FoxPro and SQL databases and reports (SSRS). • Trained customer on operating procedures and the use of computer resources (work stations and computer servers) • Provided Remote Support for existing clients. • Provided product and service information to customer. • Worked with the WFS support team to resolve product and service issues and communicate project status to customer. • Provided weekly project status reports to middle and upper Management. • Attended weekly department meetings and provided status on existing projects. • Assisted developers with the testing of custom software that used XML and .net • Assisted client with the setup of .X9 and return files for submission to the clients Financial Institution. Show less



Granite Peak

• Wausau, Wisconsin Area

• Ski/Snowboard School Assistant Manager and Ski/Snowboard Instructor

  • Jan 2010 - Present

  Assistant Manager: Supervise and coordinate the ski/snowboarding school’s registration process including staff coordination and student payments. Assist with other office duties while maintaining Granite Peaks ski/snowboard school to the highest customer service standards. Instructor: teach beginner through advanced lessons for individuals and groups. Provide user- specific lessons and technical critiques to improve student performance, promote confidence, and motivate each student to excel to the best of their ability. Show less



Personalized Computer Services

• Central Wisconsin Area

• Personalized Computer Services – Contract Service Work

  • Jan 2007 - Present

  Since 2007, I have offered personalized and custom-designed computer services to area clients interested in upgrading and maintaining their hardware/software computer systems, networks, and information technology related needs. Since 2007, I have offered personalized and custom-designed computer services to area clients interested in upgrading and maintaining their hardware/software computer systems, networks, and information technology related needs.



Sterling Optical Optometry

• Stevens Point, Wisconsin

• Network/Computer Specialist

  • Jan 2010 - Apr 2012

  Provide consulting services, training and personalized support to locally-owned optometry business. Responsible for continued smooth operation of computer servers, client computers, local and wide area networks. Install advanced computer upgrades (hardware and software) and manage business-wide computer network serving diagnostic instruments, business records, and customer services. Provide consulting services, training and personalized support to locally-owned optometry business. Responsible for continued smooth operation of computer servers, client computers, local and wide area networks. Install advanced computer upgrades (hardware and software) and manage business-wide computer network serving diagnostic instruments, business records, and customer services.



University of Wisconsin-Stevens Point

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Workstation Support Technician

  • Jan 2007 - Dec 2009

  While completing my BS degree in CIS (specializing in Networking), I worked for three years for the UWSP Information Technology Department, first as a Workstation Support Technician and then as Workstation Support Coordinator managing/scheduling the work assignments of all technicians. Workstation Support Technician: assisted in the campus-wide installation, upkeep and maintenance of faculty/staff office and personal computers and related hardware and software. Provided consulting services and assistance to university faculty/staff related to computer hardware, software, servers, network management, troubleshooting, and professional IT communication. Coordinator of Workstation Support: managed the inflow of work requests from all faculty/staff campus-wide and organized/scheduled the work assignments of all technicians. Show less



YMCA of the USA (National Resource Office)

• United States
• Non-profit Organizations
• 700 & Above Employee

• YMCA Staff Member and Life Guard

  • Jan 2002 - Jan 2009

  YMCA Staff: supervise and coordinate activities for 5-12 year olds, teens, and family groups. Responsibility also includes assistance with fundraisers and socials. Life Guard: supervise pool participants and manage pool facility. YMCA Staff: supervise and coordinate activities for 5-12 year olds, teens, and family groups. Responsibility also includes assistance with fundraisers and socials. Life Guard: supervise pool participants and manage pool facility.