Technology Support Specialist III

• Jul 2022 - Present

Working in the technology department team to assist staff, faculty, and students with tech support requests as the first point of contact for resolving or escalating tech request tickets as needed. Work includes, but not limited to, computer support and repair, setting up and preparing a large number of electronic devices contacting manufacturers with warranty requests, assisting faculty and students with technical issues. Assists with large scale technology projects such as network and server upgrades. Creates plans to cycle upgrades of devices used in the company and facilitates a small team to work on deprovisioning old devices, previsioning new devices, and performing general maintenance and upkeep on technology systems during Summer. Show less

Technology Support Specialist II

• Nov 2021 - Jul 2022