Experience

My Vision Express®

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Trainer & On-boarding Specialist

  • May 2011 - May 2017

  My Vision Express is the leading practice management and certified electronic health records (EHR) software for eye care professionals. PMS & EMR/EHR TRAINER (5/2014 – 5/2017) In this role, I provided technical support for electronic medical records and PM applications to 75+ provider offices. Gathered details and specs from client on requested custom solutions. Coordinated clinical content customizations, evaluated processes and workflow designs, and offered end-user support and… Show more My Vision Express is the leading practice management and certified electronic health records (EHR) software for eye care professionals. PMS & EMR/EHR TRAINER (5/2014 – 5/2017) In this role, I provided technical support for electronic medical records and PM applications to 75+ provider offices. Gathered details and specs from client on requested custom solutions. Coordinated clinical content customizations, evaluated processes and workflow designs, and offered end-user support and training for computer, network systems, telephones, and printers. Conducted conference calls and onsite/remote trainings to communicate application workflow. Key Achievements: *Designed and developed training programs and materials that is now used by all My Vision Express clientele. *Led and implemented system upgrade for 100+ customers with single and multi-location practices. *Played a key role automating and updating the medical records system. *Organized the ticketing structure system to facilitate monitoring and tracking. *Championed launch of Electronic Prescribing software which streamlined workflow for end users. *Incorporated partner products that secured electronic communications between My Vision Express and 3rd party software. IT SUPPORT SPECIALIST (05/2011– 05/2014) In this role, I provided software support to end-users. Performed troubleshooting techniques over the phone or via email to identify and resolve issues. Tested software updates, analyzed technical issues to identify patterns and develop solutions, and maintained system documentation and procedures. Liaised with development team to facilitate issue resolution and product improvements. Key Achievements: *Managed ticketing system and established patterns to reoccurring issues and provided input to development teams for bug fixes. *Provided programming enhancements to streamline customer workflow. Show less My Vision Express is the leading practice management and certified electronic health records (EHR) software for eye care professionals. PMS & EMR/EHR TRAINER (5/2014 – 5/2017) In this role, I provided technical support for electronic medical records and PM applications to 75+ provider offices. Gathered details and specs from client on requested custom solutions. Coordinated clinical content customizations, evaluated processes and workflow designs, and offered end-user support and… Show more My Vision Express is the leading practice management and certified electronic health records (EHR) software for eye care professionals. PMS & EMR/EHR TRAINER (5/2014 – 5/2017) In this role, I provided technical support for electronic medical records and PM applications to 75+ provider offices. Gathered details and specs from client on requested custom solutions. Coordinated clinical content customizations, evaluated processes and workflow designs, and offered end-user support and training for computer, network systems, telephones, and printers. Conducted conference calls and onsite/remote trainings to communicate application workflow. Key Achievements: *Designed and developed training programs and materials that is now used by all My Vision Express clientele. *Led and implemented system upgrade for 100+ customers with single and multi-location practices. *Played a key role automating and updating the medical records system. *Organized the ticketing structure system to facilitate monitoring and tracking. *Championed launch of Electronic Prescribing software which streamlined workflow for end users. *Incorporated partner products that secured electronic communications between My Vision Express and 3rd party software. IT SUPPORT SPECIALIST (05/2011– 05/2014) In this role, I provided software support to end-users. Performed troubleshooting techniques over the phone or via email to identify and resolve issues. Tested software updates, analyzed technical issues to identify patterns and develop solutions, and maintained system documentation and procedures. Liaised with development team to facilitate issue resolution and product improvements. Key Achievements: *Managed ticketing system and established patterns to reoccurring issues and provided input to development teams for bug fixes. *Provided programming enhancements to streamline customer workflow. Show less



Comp Usa Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Representative

  • Jan 2009 - May 2011

  Sold computers and electronic data processing systems to business and industrial establishments. Analyzed customer's needs and recommended computer systems that best met customer's requirements. Special recognition as one of the best in sales with the least amount of returns from any of the sales associates. Sold computers and electronic data processing systems to business and industrial establishments. Analyzed customer's needs and recommended computer systems that best met customer's requirements. Special recognition as one of the best in sales with the least amount of returns from any of the sales associates.