Ford J Loute

Volunteer at Manatee Technical College
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Contact Information
us****@****om
(386) 825-5501
Location
Bradenton, Florida, United States, US

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Credentials

  • CompTIA A+
    CompTIA
    May, 2019
    - Oct, 2024
  • CompTIA Network+
    CompTIA
    Oct, 2019
    - Oct, 2024

Experience

  • Manatee Technical College
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Volunteer
      • Mar 2020 - Present

      • Help students manage, configure and install routers, core and edge switches, firewall, wireless controllers, servers, and VoIP system. • Help students manage VoIP system migration in different district locations. Manage migration from one location to another. • Responded to all student requests for technical support by phone and email. • Provided on-site, remotely, and/or phone support of LAN connectivity for all 4 locations. • Help students manage, configure and install routers, core and edge switches, firewall, wireless controllers, servers, and VoIP system. • Help students manage VoIP system migration in different district locations. Manage migration from one location to another. • Responded to all student requests for technical support by phone and email. • Provided on-site, remotely, and/or phone support of LAN connectivity for all 4 locations.

  • Insight Global
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Hardware Engineer/Technician
      • Oct 2019 - Mar 2020

      • Break-fix/Hardware troubleshooting • Installing and setup printers / UPS / servers / monitors / QTS / validators / micr’s / computers and set up workstations. • Specify power supply requirements and configuration. • Retrieve data for analysis of system capabilities • Break-fix/Hardware troubleshooting • Installing and setup printers / UPS / servers / monitors / QTS / validators / micr’s / computers and set up workstations. • Specify power supply requirements and configuration. • Retrieve data for analysis of system capabilities

  • Benshama Multi-Services
    • Orlando, Florida Area
    • Help Desk Support Technician
      • Sep 2018 - Nov 2019

      • Providing technical support with end-users by phone, remotely or in-person to resolve their computer problems related to software and hardware. Resolving network connectivity issues. • Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues. • Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients • Administer all aspects of… Show more • Providing technical support with end-users by phone, remotely or in-person to resolve their computer problems related to software and hardware. Resolving network connectivity issues. • Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues. • Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients • Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory • Configuring hardware and software, setting up peripherals such as printers or routers, repairing minor equipment, and providing daily support for computer network users. • Installing windows / software applications. Setup outlook / office 365, upgrading firmware and handling security updates. • Managing workstations. Show less • Providing technical support with end-users by phone, remotely or in-person to resolve their computer problems related to software and hardware. Resolving network connectivity issues. • Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues. • Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients • Administer all aspects of… Show more • Providing technical support with end-users by phone, remotely or in-person to resolve their computer problems related to software and hardware. Resolving network connectivity issues. • Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues. • Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients • Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory • Configuring hardware and software, setting up peripherals such as printers or routers, repairing minor equipment, and providing daily support for computer network users. • Installing windows / software applications. Setup outlook / office 365, upgrading firmware and handling security updates. • Managing workstations. Show less

Education

  • Manatee Technical College
    CompTIA A+ and Network+, Information Technology
    2018 - 2019

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