Experience

Ford Australia

• Australia
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Social Media Advisor

  • Jan 2022 - Present

  • Provide support to the Ford website using the Live Chat tool; engaging with customers to understand their needs and provide accurate information and enhance their customer experience.· To return a high level of Customer Satisfaction from post chat survey results through the live chat function.· Ensure attention to details and adherence when following up or responding to customer inquiries.· Exercising sound judgement in social media interactions; ability to determine when a response is required and the appropriate response type; public or private.· Ability to prioritise work flow across social media platforms.· Display judgement and appropriate decision making to identify activity on Social Media platforms which may place Ford at risk. Mitigate any risk to Ford by following Social Media “Rules of the Road”.· Monitor and engage in Social Media activity across platforms: Facebook, Instagram, Twitter, YouTube and online fan forums. Ensure all customer interactions are actioned correctly using Ford endorsed strategy.· Maintain and grow our community audience, promote positivity and trust in the brand.· Work closely with teams within the Customer Relationship Centre, the Dealership network as well as various Ford stakeholders and agencies.· Utilisation of non-Social Media technology to resolve customer issues. Interaction with customers and Dealerships via telephone/email where required.· Promote brand loyalty and connection with the Ford brand. Promote community engagement in all interactions on social media platforms.· Conduct research and benchmarking on competitor social media platforms.· Adheres to the Percepta global values.· Be proactive and keep abreast of social media trends. Show less

• Inbound Customer Service Representative

  • Apr 2019 - Dec 2021

  •Receive calls; using common call centre telephone and computer technology•Enter and retrieve dataWork effectively in a team•Provide multiple specialised services to customers for a range of products or services, difficult complaint and fault inquiries, deployment of services and staff•Communicate effectively and work in a customer contact centre environment•Provide quality customer service•Send and retrieve information over the internet using browsers and email•Use multiple information systems•Manage customer relationships and liaise effectively with stakeholders•Assist in providing solutions to customers and staff Show less



Hom Yoga

• Singapore
• Wellness and Fitness Services
• 1 - 100 Employee

• Front Desk Officer

  • Feb 2016 - Aug 2016

  Customer Service, Marketing and Public Relations ● Smile and greet students entering the studio ● Answer phone and email enquiries ● Assist students attending the class ● Provide information about studio policies ● Effectively promote and speak for current packages and special offers ● Assists in business and corporate outreach ● Maintain good relationship with clients and whenever possible, encourage them to make use of the facilities and services provided by the Company and the Group ● Maintain good working relationships with local and overseas partnership institutions to provide backup and complementary support to the Company’s benefits ● Be courteous and respectful to all students and co-leagues ● Other customer-oriented and marketing related task Administrative ● Data entry and updating student’s records ● Ensure students are properly signed in in classes they attended ● Keeping track of teacher’s schedule in MB ● Prepare daily sales report ● Ensure office supplies are sufficient ● Replying emails effectively ● Other general administrative and clerical support Training and Education ● Actively seek continual self-education to keep abreast with all new procedures and applications pertaining to the provision of services by the Company ● Identify training needs with regard to local and overseas programs and assist the Company in order to keep abreast of the latest development in the services provided by the Company Miscellaneous ● Tidy and maintain the entire studio clean ● Ensure heaters, air-conditions & lights are turned on/off on time ● Ensure company’s supplies are properly used and kept ● Ensure the company’s interest is ranked ahead of the personal interest ● Comply with all Company policies prevailing ad directives from time to time Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Resource and Staffing Professional

  • May 2015 - Dec 2015

  •Supports projects by filling open seats for all resource channels, serving as a single point of responsibility for the duration of assigned engagements.•Works with projects and supply channels to make sure seats are properly tagged, filed, and closed, including maintenance of staffing plans, assignments and project on-boarding and off boarding. •Provides support on the downstream R&CM processes: On/Off boarding, Changes and Reporting

• Human Resources - Compensation and Benefits

  • Aug 2012 - Apr 2015

  •Process employee benefits and claim applications either directly or via third party vendors•Handle benefits delivery via payroll, in kind, via third party, or cash payment outside of payroll•Handle enrollment and termination of employees into various benefit plans based on policy•Maintain Benefits records of employees and update appropriate systems that support Benefits processes•Ensure accuracy of benefits related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface.•Manage different Benefits tools & databases used for benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.•Handles vendor management – support in contract renewal and administration of vendor payments•Ensure efficient Benefits accounting management (FI posting, accruals, reconciliation)•Communicate benefits rules, policies, and delivery to employees•Generate legal and statutory reports to government and third party vendors. This also includes other reporting requests by the client•Process vendor invoices and remittance of payments•Issue payment instructions to third party or to client Finance•Interface with customers to resolve questions and issues regarding benefits administration/processes•Interface with third party providers (insurance companies, HMO’s, etc.) on processes which impact benefits administration deliverables•Act as Tier 2 for issue resolution of Benefits related queries. Communicate or respond promptly to queries or for any changes to Contact Center .•Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.•Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements. Show less



Motif, Inc.

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Recruitment/ Receptionist/ Company Nurse

  • Jul 2010 - May 2012

  • Answer telephone, screen and direct calls • take and relay messages • provide information to callers • greet persons entering organization • Direct persons to correct destination • Deal with queries from the public and customers • ensures knowledge of staff movements in and out of organization • General administrative and clerical support • prepare letters and documents • receive and sort mail and deliveries • Schedule appointments • maintain appointment diary either manually or electronically • organize meetings • calls out possible applicants and invites them for interview • tidy and maintain the reception area • attends to the needs of employees when sick; includes administration of medicines for basic illnesses • in charge of medicine inventory as well as ailments • validates medical certificates submitted by employees • sends weekly and monthly report for illness and medicine inventory • sends email adverts for prevention of illness • Work with hiring managers on recruiting planning meetings Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Human Resources Associate for Recruitment

  • Jan 2009 - Mar 2010

  • Identifies various sources of recruitment by keeping abreast of current hiring trends and practices such as online and telephone recruitment, job postings and job fairs. • Attends university jobfairs and sets up display of the company booth. • Develops database for pooling of applicants as a ready source of candidates. • Screens qualified applicants by evaluating the resume according to the qualifications and requirements set for the position to ensure the short listed candidates meet the qualifications. • Schedules applicant for test and administers/interprets pre-employment tests to applicants thru electronic testing for faster processing of results. • Conducts initial interview of applicants to assess their voice quality and communication skills. • Administers pre-employment examinations by ushering them to the examination venue, presenting the exam materials, explaining instructions and time limits for the exams, and evaluates test results of applicants and endorses those who passed for final interview. • Informs applicant the result of their application as soon as an evaluation has been finished. Show less