Experience

Oasis Group of Companies

• India
• Consumer Services
• 1 - 100 Employee

• Freelancer

  • Nov 2019 - Present

  • Handling phone queries. • Track and solve customers’ queries. • Handling phone queries. • Track and solve customers’ queries.



Jumeirah Group / Jumeirah Hotels & Resorts

• Client Service Representative

  • Dec 2018 - Dec 2019

  Handle guest request and guest positive reviews and feedbacks on trip advisor and online booking sites and the company page for outstanding services. Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met. Maintain the computerized Work Order System. Data entry and filling implement more suitable ways of data security and lead training that help colleagues treat information with utmost confidentiality. Replenish supplies in designated areas using appropriate methods and appreciated for hard work. Replenish supplies in pantries, trolleys and all other designated areas using the FIFO system. Check stores and supplies area for expiry products and report to store keeper. Following standards operating procedures (SOP) to deliver, delight and exceed guest expectation in service delivery with positive written notes and online appraisals from the guest. Show less



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Order Taker

  • Nov 2016 - Nov 2018

  • Met quality and efficient goals. Attain trainings that helped boost housekeeping’s guest satisfaction rating to the highest out of all departments. • Handle guest request and guest positive reviews and feedbacks on trip advisor and online booking sites and the company page for outstanding services. • Replenish supplies in pantries, trolleys and all other designated areas using the FIFO system. • Check stores and supplies area for expiry products and report to store keeper. • Following standards operating procedures (SOP) to deliver, delight and exceed guest expectation in service delivery with positive written notes and online appraisals from the guest. Show less