Experience

FORWARD Lifestyle

• Bangladesh
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sr. Executive, Supply Chain Management (SCM), Edison Industries Ltd.(Edison Group)

  • Jan 2020 - Present

  1. Demand forecasting and planning 2. BOM Collect and check then share with concern person 3. Data analysis and demand forecasting 4. Purchase order prepare with management approval 5. LC Alignment "LC PI preparation and check with supplier according to original LCA (PI No, Shipment terms, beneficiary name and address, bank details, trade term,mode of shipment, CO, Unit price, approximate weight, HS code, etc) 6. Prepare formal PO & share with ODM ( New, Running & EOL models) 7. PI Confirmation to ODM & SCM acknowledgement for payment from SWAP balance 8. Order followup and supplier Communication by email/ We chat/ QQ/ Over phone 9. Alternative sourcing & list finalization 10. Out of stock analysis & provide feedback against out of stock 11. FOC Settlement & follow up to ensure in shipment Show less



5STAR Digi-Tech Industries Ltd.

• Bangladesh
• Telecommunications
• 1 - 100 Employee

• Head of Customer Service

  • Jun 2022 - Sep 2022

   Develop Strategic Documents, Business Case, Proposals for Operational Efficiency, Customer Service Delivery, Collection Point Spread, Employment modality of CC (Customer Care) and CPs’ (Collection Point)  Develop and Implement different process modules following SOP for country wide CC and CP operations at different locations  Recommend, Develop and Implement Control Mechanisms for smooth operations across the country  Drive CC and CP Operational Efficiency through using introducing Group Email services  Drive and Ensure 99% Service Compliance in all the CC and CP across the country  Developing of system / tool development requirement for ensuring Customer Service Operation  Develop, Improvise and Manage Customer Service Portfolio  Develop and Improvise Service related processes aligning the company objective and Business Process  Coordinate with different divisions, departments to ensure smooth service operations  Develop unique communication materials to implement different process in coordination with Product, Customer Service, Segments, Business Process Management  Ensure right and on-time communications of different execution briefs, roll-out briefs etc.  Arrange and Ensure availability of Smooth Service Operations for all Customer Care and Collection points  Develop and introduce compliance tools to minimize Audit findings at all CCs and CPs’  Visit all respective CCs’ and CPs’ and Ensure visit feedback and requirement based support  Drive and ensure implementation of Proactive communication with long awaited/dissatisfied Customer (arrange gift/FOC/Discount item/Back up HS) if/where needed Show less



Symphony Mobile (A Sister Concern of Edison Group)

• Bangladesh
• Telecommunications
• 1 - 100 Employee

• Sr. Executive, Customer Serivce & Material Management (LiteTEL)

  • Aug 2018 - Dec 2019

  1. Implement control mechanism for smooth operation across the country2. Improvise and manage customer service portfolio.3. Develop unique communications materials to implement different process in coordination with product, customer service, segments, business process management. 4. Drive and ensure implementation of proactive communication with long awaited /dissatisfied customer (arrange gift/ FOC/Discount item/ Backup HS) if where needed5. BOM list collect & check then share with concern person6. Data analysis and demand forecasting7. Purchases order prepare with management approval & share with ODM 8. Alternative sourcing & list finalization.9. Communicate with supplier for the new /old model spare parts price negotiations based on bill.10. Out of stock analysis & provide feedback against out of stock to ODM. Show less

• Regional Technical Trainer (RTT)

  • Jan 2016 - Jul 2018

  1. Ensure practical training about PCBA checking system, component measuring & actual problem find out process2. Find hardware & S/W improvement scope & provide feedback accordingly. 3. Enhance engineer product related knowledge. 4. Repair level expansion by L3.5 training.5. Provide critical problem solutions 6. Ensure technical training for new recruited engineer. 7. Ensure necessary repairing tools for all engineers8. New tools implementation & ensure necessary training.9. Follow-up technical performance weekly/Monthly/Quarterly 10. Pre & post training assessment.11. Prepare reports on Weekly/Monthly/Quarterly regional performance & audit & CC visit Show less



6DegreeCommunication Ltd.

• Gulshan, Dhaka, Bangladesh

• Assistant Manager (Customer Service & PM) 6 Degree Communication Ltd.

  • Nov 2011 - May 2015

  1. Develop new idea for up coming mobile phone 2. Maintain communication with suppliers, provide demands for upcoming device & ensure after sales SP requirements 3. Providing support to the software & hardware department for customization of all type devices 4. Providing support for the designing of packaging materials and all accessories 5. Install test software and make customization report for all type of mobile handsets 6. Prepare BTRC NOC files and present upcoming device to BTRC 7. Visit, Execute and manage training and development of all customer care centre and lead the teams to attain service target. Show less