Experience

The Tax Office
• Government Administration
• 100 - 200 Employee
• Senior Quality Assurance Officer

  • Oct 2021 - Present

Freelancer Tax
• United Kingdom
• Accounting
• 1 - 100 Employee
• Tax quality assurance

  • Jan 2021 - Present

General Tax Authority
• Qatar
• Government Administration
• 1 - 100 Employee
• Quality Assurance Officer

  • Oct 2021 - Aug 2022


Oracle

• United States
• Warehousing
• 1 - 100 Employee

• Oracle Functional Consultant

  • Sep 2018 - Aug 2022

  Work structure _people management _payroll _SSHR _ I_ Recruitment Work structure _people management _payroll _SSHR _ I_ Recruitment



malomatia

• Qatar
• IT Services and IT Consulting
• 700 & Above Employee

• Contact Center Agent

  • Mar 2018 - Aug 2022

  109 109



Manateq Zones

• Customer Business Support

  • Apr 2017 - Mar 2018

  • Provide first level contact and convey resolutions to customer needs. • Properly escalate unresolved issues and queries to the next level support. • Monitor, route and redirect problems and issues to correct resources. • Follow-up with customers, provide feedback and ensure problems or issues through resolution. • Communicate well and respond to email messages for customers inquiring and seeking help. • Provide first level contact and convey resolutions to customer needs. • Properly escalate unresolved issues and queries to the next level support. • Monitor, route and redirect problems and issues to correct resources. • Follow-up with customers, provide feedback and ensure problems or issues through resolution. • Communicate well and respond to email messages for customers inquiring and seeking help.


QNB Group
• Qatar
• Banking
• 700 & Above Employee
• Call Center Representative

  • Jan 2017 - May 2017


Ooredoo Qatar

• Qatar
• Telecommunications
• 700 & Above Employee

• Customer Service Officer( contact center)

  • Jan 2015 - Dec 2016

  Answering the calls ,resolving issues,register the complains , make the appointment ,sales the products Answering the calls ,resolving issues,register the complains , make the appointment ,sales the products


Lexington Gloria Hotel-Doha
• Qatar
• Hospitality
• 1 - 100 Employee
• Commercial Customer Service Representative

  • Jan 2013 - Jan 2015

Ministry of Youth and Sport
• Qatar
• Government Administration
• 100 - 200 Employee
• Communications Officer

  • Dec 2011 - Dec 2013