Cloud Operations Engineer

• Apr 2023 - Present

Associate Cloud Operations Engineer

• Jan 2021 - Apr 2023

○ Maintained automated orchestration scripts and pipelines in Jenkins and Azure DevOps that utilized Terraform, PowerShell, SSM and CloudFormation to enhance stability and reliability of deployments and infrastructure standardization.○ Created monitors, dashboards, and alerts in Datadog based on application logs, system metrics, and health checks resulting in reduced MTTR ensuring 99.99% availability ○ Implemented and managed security tools such as GuardDuty and Inspector to enable continuous vulnerability scanning and security monitoring (malware protection, S3 protection, RDS protection, etc.) across entire AWS Organization infrastructure spanning 30+ accounts○ Deployed Microsoft Defender in Azure to apply FedRAMP moderate security controls and enable antivirus on AWS workloads and infrastructure. This was accomplished by leveraging Azure Arc, Automation Accounts and CloudFormation to ensure automatic provisioning of the Azure Arc agent and all subsequent extensions on all new AWS infrastructure○ Planned and redesigned account structures within AWS Organizations to comply with AWS Well-Architected framework ensuring the isolation and independence of resources○ Provided technical support in incident management, resolution and analysis as well as assisted with refining policies for prevention of future incidents○ Assisted with development of Incident Response runbooks as well as external communication templates○ Supported Professional Services, Product, Developers and Security teams by completing change requests, deploying features, addressing escalations, and resolving security risks work items○ Partnered with DBAs to troubleshoot and resolve production database incidents and implemented automations around (the monitoring of) index maintenance, database backups, and instance provisioning○ Participated in 24/7 on-call rotation Show less

Implementation Engineer

• Mar 2019 - Jan 2021

Key Responsibilitites:•Served as technical point of contact for project implementations of the Calabrio ONE application suite for small, medium, and large enterprise customers from initial SOW review to go live and support transition for both On-Premises and SaaS environments • Deployed redundant, highly-available environments and performed extensive failover testing for various scenarios (DR, Load-balancing, etc.) in both Windows and Linux environments• Performed configuration, execution and troubleshooting of both on-premises migrations and on-premises to cloud migrations • Implemented advanced reporting applications that required the install and configuration of services in Docker Swarm and PostgreSQL databases• Diagnosed and assisted with Windows and/or Linux user administration related issues to improve work efficiency• Performed IP telephony configuration and troubleshooting Relevant skills/technologies:UNIX/Linux Administration Windows Administration VMWare Docker Bash Scripting TCP/IP Active Directory MS SQL Server VoIP AWS Excel IP Telephony (Cisco/Avaya) DNS PowerShell Show less

Associate Implementation Engineer

• Apr 2018 - Mar 2019

Solutions Engineer

• Aug 2016 - Apr 2018

• Ran SQL queries to convert and validate data for use in internal systems while maintaining data inquiry• Managed day-to-day case volumes and resolved issues via Oracle SQL.• Accurately mapped and imported raw client data files into appropriate data bases• Developed a deep comprehension of business processes, objectives, and solution needs• Interpreted processing requirements into sound technological solutions• Developed repeatable and efficient data workflows and processes• Created and maintained custom reporting solutions• Worked with business partners to gain knowledge of client goals, status updates and file processing preferences• Led various projects that ranged from large scale client decommissions to database management.• Participated in rotational 24/7 on-call support to perform actions to maintain site availability when necessary Show less

Compliance Services Representative

• Oct 2015 - Aug 2016

Managed Services Associate

• Dec 2014 - Sep 2015

• Identify, prioritize, and resolve client issues; coordinate appropriate internal departments to provide timely response and solutions.• Maintain goals, and key measures to ensure progress and alignment with desired business outcomes for clients.• Ensure compliance with IRS, SSA and state regulations, tax and withholding reporting by adhering to production schedule.• Identify process improvements, and offer suggestions to build and refine internal efficiencies, systems and processes to meet and exceed client satisfaction.• Maintain connection and communication with multiple internal and external stakeholders/teams ensuring appropriate prioritization, effective execution, and collaboration.• Create and complete project tasks as identified by client procedures and/or stated project across multiple clients in alignment with project timeline• Responsible for client configuration tasks, to include understanding of data requirements for proper account configuration Show less

Financial System Analyst (Contract)

• Nov 2013 - Jul 2014

• Managed day-to-day financial accounting system functions including data support • Collaborated with traders to confirm trades, create money transfers, and Non-Trade Journals in IRIS. • Set up, verified and maintained foundation data in IRIS and Peoplesoft tables to ensure consistency and accuracy of information. • Worked with traders to confirm trades, create money transfers, Non-Trade Journals in IRIS, monitor the money transfers via SWIFT, and reconcile accounts in IRIS against bank systems and execute extraction of money transfer Show less

Distribution Coordinator (Contract)

• May 2013 - Sep 2013

 Planned raw material orders to support plant operations utilizing ERP systems.  Collaborated with plant operations team & material suppliers to support production.  Resolved various billing issues on invoices and credits.  Liaised & optimized with Transportation for on-time material delivery & reduce cost.  Recommended value-adding ideas to improve service levels.  Planned raw material orders to support plant operations utilizing ERP systems.  Collaborated with plant operations team & material suppliers to support production.  Resolved various billing issues on invoices and credits.  Liaised & optimized with Transportation for on-time material delivery & reduce cost.  Recommended value-adding ideas to improve service levels.

Data Analyst/Technical Support Specialist (Contract)

• Jun 2012 - Mar 2013

Role purpose: • Service Calls • Track Delegation Of Authority approvals on Service Call SharePoint for compliance to policy • Extract bi-monthly approved files from SharePoint • Obtain valid Customer and Grower SAP numbers from Sales Rep (SR) if numbers entered are not valid • Verify Grower (or Customer, particularly in case of retail channel) made initial purchase • Verify correct spelling of Grower Name, Product Name • Create and email grower release-of-claims to correct SR • Receive and file fully executed release-of-claims • Pull grower and SR SAP files, create with vlookup, and send bi-monthly check-to-grower request file to Ag Data • Various Service Call reporting with use of SharePoint and Excel Files / Pivot tables • SharePoint file management for Agronomy • Other Agronomy service call, information and training project support Show less

Insurance Sales Representative

• Feb 2012 - Mar 2013

Execute presentations, sale life insurance, annuities and more. Execute presentations, sale life insurance, annuities and more.

Business Development Representative

• Jan 2011 - Jun 2012

1. Contacting key decision-makers across the US to inform them about Epicor and to generate interest in our products. 2. Assisting your Manager by qualifying leads to better manage the territory 3. Conducting market research to be followed up by the Territory Managers in the field. 4. Target top 100 companies in your territory by sending out marketing literature. 5. Continuously learning on our applications/value proposition/differentiation in order to enhance conversations with prospects. Show less

NRFU Enumerator

• May 2010 - Jun 2010

Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms. Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification. Complied with accuracy standards while maintaining high production rates. Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. Met daily with supervisor to review and submit work, and receive additional instructions. Show less