Francisco Coutinho

Customer Success Manager at Digma Consulting
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Contact Information
Location
Lisboa, Lisbon, Portugal, PT

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Experience

    • Portugal
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Success Manager
      • Jun 2023 - Present

    • Consultant & Advisor
      • Jul 2021 - Jun 2023

      Empowered organizations through effective integration and utilization of SAS technologies.Offered strategic guidance, technological roadmaps, and best practices in SAS administration and development.Engineered technical solutions in response to client RFPs, ensuring detailed, competitive, and client-centered proposals.Steered clients through seamless SAS installations and migrations.Proficient in SAS 9.4, SAS Viya 3.5, SAS Viya 4, demonstrating adaptability to updated versions.Expert in cloud integration, particularly AWS & Azure, promoting scalable, efficient business operations. Show less

    • Portugal
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Consultant & Advisor
      • Mar 2020 - Jul 2021

      Provided expert advice for the successful implementation of SAS solutions. Responded to technical portions of RFPs with innovative, tailored solutions, demonstrating deep understanding of client needs and industry trends. Conducted in-depth functional and technical requirements analysis to tailor solutions. Developed and optimized ETL code and administration routines to enhance data processing efficiency. Managed and operated SAS platforms, ensuring optimal system performance. Proficiency in SAS 9.4, SAS Viya 3.5, Unix RHEL, PostgreSQL, AuroraDB. Enabled cloud integration using AWS & Azure, facilitating remote data management and scalability. Show less

    • Portugal
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • SAS Administration & Operations
      • Jun 2017 - Mar 2020

      Upheld service levels of SAS platforms within complex infrastructure, ensuring consistent performance. Conducted 24/7 batch monitoring, swiftly resolving errors and minimizing downtime. Delivered ongoing support to ETL development team and SAS users, fostering a supportive environment. Enhanced system efficiency by developing and optimizing administration routines. Hands-on experience with SAS 9.3, SAS 9.4, SAS Viya 3.4, Unix RHEL, PostgreSQL, HP Service Manager. Demonstrated commitment to efficient service and robust solutions in a fast-paced, high-demand setting. Show less

Education

  • NOVA IMS Information management school
    Bachelor of Science (BSc), Gestão de Informação
    2013 - 2017

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