Flávio Monduzzi
Business Development and Services Director at Npo Sistemas do Brasil - a Ricoh Company- Claim this Profile
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English Full professional proficiency
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Spanish Full professional proficiency
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Portuguese Native or bilingual proficiency
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Italian Elementary proficiency
Topline Score
Bio
Diego Germán Gazek
I worked with Flavio when I was responsible of ICT for FCA Argentina, and he was Service Director at NPO. The successful implementation of our core ITO services was thanks to his excellent customer management skills, leveraging customer experience without conceding to the pressure to commit to activities out of contractual scope. A great negotiator with the ability to find the best path to close the gap between two opposing positions. He is an excellent person and a true professional.
Valentina Magi
I have had the pleasure of working with Flavio under my direct supervision. Not only he is a very committed and reliable colleague, but also a great team player and team builder. He has the right curiosity to get the technical skills and knowledge he needs to be a trusted advisor both internally and for the customer. Plus, he is a brilliant and fun person, and this makes it very easy to work with him. I strongly reccomend Flavio for any management position that requires great communication skills and customer orientation.
Diego Germán Gazek
I worked with Flavio when I was responsible of ICT for FCA Argentina, and he was Service Director at NPO. The successful implementation of our core ITO services was thanks to his excellent customer management skills, leveraging customer experience without conceding to the pressure to commit to activities out of contractual scope. A great negotiator with the ability to find the best path to close the gap between two opposing positions. He is an excellent person and a true professional.
Valentina Magi
I have had the pleasure of working with Flavio under my direct supervision. Not only he is a very committed and reliable colleague, but also a great team player and team builder. He has the right curiosity to get the technical skills and knowledge he needs to be a trusted advisor both internally and for the customer. Plus, he is a brilliant and fun person, and this makes it very easy to work with him. I strongly reccomend Flavio for any management position that requires great communication skills and customer orientation.
Diego Germán Gazek
I worked with Flavio when I was responsible of ICT for FCA Argentina, and he was Service Director at NPO. The successful implementation of our core ITO services was thanks to his excellent customer management skills, leveraging customer experience without conceding to the pressure to commit to activities out of contractual scope. A great negotiator with the ability to find the best path to close the gap between two opposing positions. He is an excellent person and a true professional.
Valentina Magi
I have had the pleasure of working with Flavio under my direct supervision. Not only he is a very committed and reliable colleague, but also a great team player and team builder. He has the right curiosity to get the technical skills and knowledge he needs to be a trusted advisor both internally and for the customer. Plus, he is a brilliant and fun person, and this makes it very easy to work with him. I strongly reccomend Flavio for any management position that requires great communication skills and customer orientation.
Diego Germán Gazek
I worked with Flavio when I was responsible of ICT for FCA Argentina, and he was Service Director at NPO. The successful implementation of our core ITO services was thanks to his excellent customer management skills, leveraging customer experience without conceding to the pressure to commit to activities out of contractual scope. A great negotiator with the ability to find the best path to close the gap between two opposing positions. He is an excellent person and a true professional.
Valentina Magi
I have had the pleasure of working with Flavio under my direct supervision. Not only he is a very committed and reliable colleague, but also a great team player and team builder. He has the right curiosity to get the technical skills and knowledge he needs to be a trusted advisor both internally and for the customer. Plus, he is a brilliant and fun person, and this makes it very easy to work with him. I strongly reccomend Flavio for any management position that requires great communication skills and customer orientation.
Credentials
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ITIL v3 Faundation
EXINMay, 2013- Nov, 2024
Experience
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Npo Sistemas do Brasil - a Ricoh Company
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Brazil
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IT Services and IT Consulting
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100 - 200 Employee
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Business Development and Services Director
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Feb 2023 - Present
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eMentor.br
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Brazil
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E-Learning Providers
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1 - 100 Employee
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Mentor
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Jun 2022 - Present
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SGA TI em Nuvem
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Brazil
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IT Services and IT Consulting
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1 - 100 Employee
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Partner & Chief Operating Officer
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Jan 2021 - Feb 2023
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Npo Sistemas do Brasil - a Ricoh Company
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Brazil
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IT Services and IT Consulting
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100 - 200 Employee
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Business Development and Service Director
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Feb 2020 - Jan 2021
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LATAM Service Management
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Mar 2018 - Feb 2020
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Service Manager
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Dec 2016 - Mar 2018
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Net Service S.A
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Information Technology & Services
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100 - 200 Employee
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IT Contract Manager
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Apr 2014 - Dec 2016
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IT Manager
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Feb 2012 - Mar 2014
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Mascarenhas Barbosa Roscoe S/A Construções
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Brazil
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Civil Engineering
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300 - 400 Employee
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IT Coordinator
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Jan 2007 - Jan 2012
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Faculty of Medical Sciences of Minas Gerais
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Brazil
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Higher Education
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200 - 300 Employee
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Professor
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Feb 2008 - Sep 2009
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Hospital Semper
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Brazil
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Wellness and Fitness Services
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1 - 100 Employee
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IT Coordinator
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Nov 2005 - Jan 2007
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HospitalMaterDei
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Brazil
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Hospitals and Health Care
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700 & Above Employee
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IT Infrastructure Coordinator
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Oct 2003 - Nov 2005
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FUNDAFFEMG
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Brazil
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Wellness and Fitness Services
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1 - 100 Employee
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Support Analyst
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Jun 2001 - Oct 2003
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Cohab Minas
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Brazil
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Government Administration
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100 - 200 Employee
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Intern
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Sep 2000 - Jun 2001
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Education
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Fundação Dom Cabral
Executive MBA - Master Business Administration -
Amana Key
AGP Amana-Key -
Fundação Dom Cabral
2010 -
Global Village - Canada
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Universidade Federal de Minas Gerais
2006 -
Universidade FUMEC
2004