Experience

Acemis

• France
• Business Consulting and Services
• 1 - 100 Employee

• Director at Acemis / Transformation by Customer Experience

  • Jun 2014 - Present

  Develop expertise and business about transformation by customer experience including customer experience ambition, customer journeys, multi channel strategies, crm solutions and transformation of organization and skills. Project Director for transformation programs through experimentations. Animation of conferences : Rent 2014 (From leads to deals) Develop expertise and business about transformation by customer experience including customer experience ambition, customer journeys, multi channel strategies, crm solutions and transformation of organization and skills. Project Director for transformation programs through experimentations. Animation of conferences : Rent 2014 (From leads to deals)



Orange Consulting

• France
• Business Consulting and Services
• 100 - 200 Employee

• CRM Consultant Manager

  • Sep 2010 - May 2014

  Develop CRM and digtital expertise Multi channel customer journeys and solutions for customer service for digital pure players CRM Consultant on SFA-Marketing projects PMO for digital transformation and international projects Changes management for contact center, sales management and international projects. Animation of conferences about digital transformation (EBG) Develop CRM and digtital expertise Multi channel customer journeys and solutions for customer service for digital pure players CRM Consultant on SFA-Marketing projects PMO for digital transformation and international projects Changes management for contact center, sales management and international projects. Animation of conferences about digital transformation (EBG)



CARTHAGO

• Consultant Manager

  • Jan 2002 - Sep 2010

  Both business conssultant and head of delivery team for CRM solutions (Microsoft, Pivotal, SAP) Both business conssultant and head of delivery team for CRM solutions (Microsoft, Pivotal, SAP)



Novateam AS

• Business Consulting and Services
• 1 - 100 Employee

• Founder Owner

  • Sep 1996 - Dec 2001

  Contribute to global projects for International Non Governemental Organization such as Medecins du Monde including fund rising, finance control, HR management. Manage CRM projects for Compagnie des Alpes, Nice Airport, Sanofi Pasteur Contribute to global projects for International Non Governemental Organization such as Medecins du Monde including fund rising, finance control, HR management. Manage CRM projects for Compagnie des Alpes, Nice Airport, Sanofi Pasteur