Experience

Humanare

• Brazil
• Human Resources Services
• 1 - 100 Employee

• Controller

  • Aug 2022 - Present

  Contributing to monthly and quarterly reports. Making the annual budget & periodic forecasting processes. Managing financial dashboards. Reconciliation of resources between cost centers. Controlling general expenses and income on a monthly basis. Contributing with initiatives for process improvement. Contributing, ensuring data consistency between BI/ Finance reporting. Assisting the heads of other areas in projects initiated by the Group. Participating in budgeting… Show more Contributing to monthly and quarterly reports. Making the annual budget & periodic forecasting processes. Managing financial dashboards. Reconciliation of resources between cost centers. Controlling general expenses and income on a monthly basis. Contributing with initiatives for process improvement. Contributing, ensuring data consistency between BI/ Finance reporting. Assisting the heads of other areas in projects initiated by the Group. Participating in budgeting, forecasting, planning, and modeling processes. Project cost planning and control.

• Project Analyst

  • Jan 2022 - Aug 2022

  Responsible for managing the day-to-day production schedule. Working closely with the Production Manager to understand the projects that are in the pipeline from Business Development, planning the model to ensure that production can meet future demand. Preparing project schedules and reports. Issuing cross-project status reports including resource usage, budget versus actual, and high-level summary reports, and making recommendations to the Production Manager. Ensuring that the… Show more Responsible for managing the day-to-day production schedule. Working closely with the Production Manager to understand the projects that are in the pipeline from Business Development, planning the model to ensure that production can meet future demand. Preparing project schedules and reports. Issuing cross-project status reports including resource usage, budget versus actual, and high-level summary reports, and making recommendations to the Production Manager. Ensuring that the production operation is run economically and efficiently and that deliverables are produced on time and to the required standards. Manage and maintain flexibility in the production schedule and provide solutions to meet changes in individual project schedules. Driving continuous improvement projects around production and processes.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• English/Portuguese Content Moderator Review

  • Jun 2021 - Present

  On-site: Instagram/ Facebook Analyzed data and investigated users reported content, based on the policy Nd maintained high standards of quality and productivity at all times. Working closely with local operations and safety tems, supporting queries for policy-related questions, issues and solutions. Recognizing trends and patterns, escalating issues that all outside company policies. Focused on improvement and implementation of social media standards policy, ensuring and… Show more On-site: Instagram/ Facebook Analyzed data and investigated users reported content, based on the policy Nd maintained high standards of quality and productivity at all times. Working closely with local operations and safety tems, supporting queries for policy-related questions, issues and solutions. Recognizing trends and patterns, escalating issues that all outside company policies. Focused on improvement and implementation of social media standards policy, ensuring and evaluating the quality delivered of the content reviewed. SRT System, Monitoring tools. Show less On-site: Instagram/ Facebook Analyzed data and investigated users reported content, based on the policy Nd maintained high standards of quality and productivity at all times. Working closely with local operations and safety tems, supporting queries for policy-related questions, issues and solutions. Recognizing trends and patterns, escalating issues that all outside company policies. Focused on improvement and implementation of social media standards policy, ensuring and… Show more On-site: Instagram/ Facebook Analyzed data and investigated users reported content, based on the policy Nd maintained high standards of quality and productivity at all times. Working closely with local operations and safety tems, supporting queries for policy-related questions, issues and solutions. Recognizing trends and patterns, escalating issues that all outside company policies. Focused on improvement and implementation of social media standards policy, ensuring and evaluating the quality delivered of the content reviewed. SRT System, Monitoring tools. Show less



BaxterStorey Ireland

• Ireland
• Food and Beverage Services
• 1 - 100 Employee

• Costumer Service Representative

  • Feb 2020 - Mar 2021

  Cash Register (Till) responsibilities in the high-pressure environment. Stock checking and inventory replenishment responsibilities from the Storeroom. Executed exceptional customer service skills through the efficient daily management of inquiries. Leveraged talents and expertise to quickly adapt to the position and effectively support the team. Exhibited a sense of urgency as well as exceptional problem solving and active listening skills to meet the needs of customers and achieve… Show more Cash Register (Till) responsibilities in the high-pressure environment. Stock checking and inventory replenishment responsibilities from the Storeroom. Executed exceptional customer service skills through the efficient daily management of inquiries. Leveraged talents and expertise to quickly adapt to the position and effectively support the team. Exhibited a sense of urgency as well as exceptional problem solving and active listening skills to meet the needs of customers and achieve customer satisfaction. Show less Cash Register (Till) responsibilities in the high-pressure environment. Stock checking and inventory replenishment responsibilities from the Storeroom. Executed exceptional customer service skills through the efficient daily management of inquiries. Leveraged talents and expertise to quickly adapt to the position and effectively support the team. Exhibited a sense of urgency as well as exceptional problem solving and active listening skills to meet the needs of customers and achieve… Show more Cash Register (Till) responsibilities in the high-pressure environment. Stock checking and inventory replenishment responsibilities from the Storeroom. Executed exceptional customer service skills through the efficient daily management of inquiries. Leveraged talents and expertise to quickly adapt to the position and effectively support the team. Exhibited a sense of urgency as well as exceptional problem solving and active listening skills to meet the needs of customers and achieve customer satisfaction. Show less



The Natural Bakery

• Ireland
• Food & Beverages
• 1 - 100 Employee

• Supervisor

  • Feb 2018 - Dec 2019

  Cash Register (Till) responsibilities. Reading and interpreting work order specifications and information to plan, schedule, and carry out jobs effectively. Reporting results of weekly analysis of waste, sales, and purchase x stock, through spreadsheets, ensuring that overheads are controlled and minimized where appropriate, and Minimizing inventory loss through parcel, waste, and damage control. Ordering, receiving, stocking, and sharing/distributing supplies and retail products to 13… Show more Cash Register (Till) responsibilities. Reading and interpreting work order specifications and information to plan, schedule, and carry out jobs effectively. Reporting results of weekly analysis of waste, sales, and purchase x stock, through spreadsheets, ensuring that overheads are controlled and minimized where appropriate, and Minimizing inventory loss through parcel, waste, and damage control. Ordering, receiving, stocking, and sharing/distributing supplies and retail products to 13 shops, analyzing and interpret shop stocktake results. Managing daily rush of over 300 customers with efficient, level-headed customer service. Train staff and mentor them in line with Best Food practices including hygiene, service, and packaging. Vendor selection and management in conjunction with the General Manager. Ensure routine maintenance and upkeep of equipment. Show less Cash Register (Till) responsibilities. Reading and interpreting work order specifications and information to plan, schedule, and carry out jobs effectively. Reporting results of weekly analysis of waste, sales, and purchase x stock, through spreadsheets, ensuring that overheads are controlled and minimized where appropriate, and Minimizing inventory loss through parcel, waste, and damage control. Ordering, receiving, stocking, and sharing/distributing supplies and retail products to 13… Show more Cash Register (Till) responsibilities. Reading and interpreting work order specifications and information to plan, schedule, and carry out jobs effectively. Reporting results of weekly analysis of waste, sales, and purchase x stock, through spreadsheets, ensuring that overheads are controlled and minimized where appropriate, and Minimizing inventory loss through parcel, waste, and damage control. Ordering, receiving, stocking, and sharing/distributing supplies and retail products to 13 shops, analyzing and interpret shop stocktake results. Managing daily rush of over 300 customers with efficient, level-headed customer service. Train staff and mentor them in line with Best Food practices including hygiene, service, and packaging. Vendor selection and management in conjunction with the General Manager. Ensure routine maintenance and upkeep of equipment. Show less



Baxter International Inc.

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Accounts Payable Analyst

  • May 2017 - Dec 2017

  Processed and validated supplier invoices and credit notes in the Seeburguer system meeting SLAs and KPIs, ensuring correct matching to PO and coding of invoices, following standards and timelines. Used JD Edwards and PEGA accounting system as reference tools. Support the archiving invoice activity and manage specific vendor requests. Research, troubleshoot, and resolve inquiries around invoices and payments. Checking sufficient resources on PO to cross-check invoices. Checking… Show more Processed and validated supplier invoices and credit notes in the Seeburguer system meeting SLAs and KPIs, ensuring correct matching to PO and coding of invoices, following standards and timelines. Used JD Edwards and PEGA accounting system as reference tools. Support the archiving invoice activity and manage specific vendor requests. Research, troubleshoot, and resolve inquiries around invoices and payments. Checking sufficient resources on PO to cross-check invoices. Checking supplier’s statements and answering related queries. Show less Processed and validated supplier invoices and credit notes in the Seeburguer system meeting SLAs and KPIs, ensuring correct matching to PO and coding of invoices, following standards and timelines. Used JD Edwards and PEGA accounting system as reference tools. Support the archiving invoice activity and manage specific vendor requests. Research, troubleshoot, and resolve inquiries around invoices and payments. Checking sufficient resources on PO to cross-check invoices. Checking… Show more Processed and validated supplier invoices and credit notes in the Seeburguer system meeting SLAs and KPIs, ensuring correct matching to PO and coding of invoices, following standards and timelines. Used JD Edwards and PEGA accounting system as reference tools. Support the archiving invoice activity and manage specific vendor requests. Research, troubleshoot, and resolve inquiries around invoices and payments. Checking sufficient resources on PO to cross-check invoices. Checking supplier’s statements and answering related queries. Show less



FGV - Fundação Getulio Vargas

• Brazil
• Higher Education
• 700 & Above Employee

• Senior Project Analyst

  • Aug 2013 - Mar 2015

  Monitored costs throughout the year; Expense analysis, payments runs, and AP procedures avoiding duplicated/reject payments; Investigating and answering issues about reject payments and receipts in the wrong cost center; Proactively work with the Management team to the development of processes and procedures; Work together with Sales team providing support and monitoring the sales targets; Portfolio process leader; Training and monitoring analysts and junior… Show more Monitored costs throughout the year; Expense analysis, payments runs, and AP procedures avoiding duplicated/reject payments; Investigating and answering issues about reject payments and receipts in the wrong cost center; Proactively work with the Management team to the development of processes and procedures; Work together with Sales team providing support and monitoring the sales targets; Portfolio process leader; Training and monitoring analysts and junior analysts. Reviewed and provided performance management information for products portfolios including quantitative and budget analysis, using ERP and SAP systems. Reporting analysis of product indicators. Strong numbering and attention to detail, considering the weekly monitoring of revenues and expenses of 500 cost centers. Strong problem-solving approach.

• Project Analyst

  • Aug 2012 - Jul 2013

  Leading projects related to online courses: MBA, shorts and improvement courses; Monitoring deadlines and procedures supporting the Management team; Responsible for issuing and analyzing key indicators reports; AP Duties - Processing Invoices, payment runs, investigating rejected payments, and clearing accounts. Ensuring an efficient and satisfactory conclusion of customer’s issues answering the requests in an excellent time cordially and politely. Providing extensive customer… Show more Leading projects related to online courses: MBA, shorts and improvement courses; Monitoring deadlines and procedures supporting the Management team; Responsible for issuing and analyzing key indicators reports; AP Duties - Processing Invoices, payment runs, investigating rejected payments, and clearing accounts. Ensuring an efficient and satisfactory conclusion of customer’s issues answering the requests in an excellent time cordially and politely. Providing extensive customer service by phone, email, tickets.

• Controllership Analyst

  • Aug 2010 - Aug 2012

  Provide technical and quality support to Senior Controller. Contract Management - Reviewing and analyzing financial contract values and payment plans; Consulting Services Agreements and Business Associate Agreement; Monitoring of revenue and expenses of products; Processing external and internal transfers between cost centers, reconciling forecasts; Issuance of results reports: daily/weekly/monthly, ensuring that the company can clearly evaluate projects; Cost center… Show more Provide technical and quality support to Senior Controller. Contract Management - Reviewing and analyzing financial contract values and payment plans; Consulting Services Agreements and Business Associate Agreement; Monitoring of revenue and expenses of products; Processing external and internal transfers between cost centers, reconciling forecasts; Issuance of results reports: daily/weekly/monthly, ensuring that the company can clearly evaluate projects; Cost center opening. Customer service by email and phone.

• Financial Analyst

  • Aug 2007 - Jul 2010

  Developing daily reports of sales; Calculating the number of contractual rescissions and transfers; Issuance of invoices; Administrative tasks; A high volume of customer service.