Angie Flynn Wright
VP Customer Success at Mad Street Den- Claim this Profile
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Bio
Neil Patil
Angie brought a great combination of e-commerce expertise, process engineering, and customer success management to her role at Fluid. She completely re-vamped the company's software delivery and account management strategy and processes resulting in phenomenal customer revenue expansion, new business sales, and lower delivery costs with quicker timelines. She's constantly thinking about her team, each customer, and what it'll take to make all of them successful. If you get a chance to get to work with Angie - you'll find her as a leader that is approachable, cool under fire, and action oriented.
Tia Wucher
Working with Angie is one of the highlights of my career! Angie has a unique ability to really listen to the needs and overall objectives of a client and turn them into a reality that exceeds expectation. She possesses all of the tools to lead multiple initiatives & teams simultaneously to great success. Her leadership and development skills are beyond par and she excels in building and managing results-oriented teams. She brings a wealth of knowledge to any organization and a proven ability to partner both internally and externally with a variety of organizations including sales/pre-sales, strategy, consulting services, and customers. Angie is an exceptional individual who never loses sight of an organization's strategic objective. I wouldn't hesitate to recommend her to any organization.
Neil Patil
Angie brought a great combination of e-commerce expertise, process engineering, and customer success management to her role at Fluid. She completely re-vamped the company's software delivery and account management strategy and processes resulting in phenomenal customer revenue expansion, new business sales, and lower delivery costs with quicker timelines. She's constantly thinking about her team, each customer, and what it'll take to make all of them successful. If you get a chance to get to work with Angie - you'll find her as a leader that is approachable, cool under fire, and action oriented.
Tia Wucher
Working with Angie is one of the highlights of my career! Angie has a unique ability to really listen to the needs and overall objectives of a client and turn them into a reality that exceeds expectation. She possesses all of the tools to lead multiple initiatives & teams simultaneously to great success. Her leadership and development skills are beyond par and she excels in building and managing results-oriented teams. She brings a wealth of knowledge to any organization and a proven ability to partner both internally and externally with a variety of organizations including sales/pre-sales, strategy, consulting services, and customers. Angie is an exceptional individual who never loses sight of an organization's strategic objective. I wouldn't hesitate to recommend her to any organization.
Neil Patil
Angie brought a great combination of e-commerce expertise, process engineering, and customer success management to her role at Fluid. She completely re-vamped the company's software delivery and account management strategy and processes resulting in phenomenal customer revenue expansion, new business sales, and lower delivery costs with quicker timelines. She's constantly thinking about her team, each customer, and what it'll take to make all of them successful. If you get a chance to get to work with Angie - you'll find her as a leader that is approachable, cool under fire, and action oriented.
Tia Wucher
Working with Angie is one of the highlights of my career! Angie has a unique ability to really listen to the needs and overall objectives of a client and turn them into a reality that exceeds expectation. She possesses all of the tools to lead multiple initiatives & teams simultaneously to great success. Her leadership and development skills are beyond par and she excels in building and managing results-oriented teams. She brings a wealth of knowledge to any organization and a proven ability to partner both internally and externally with a variety of organizations including sales/pre-sales, strategy, consulting services, and customers. Angie is an exceptional individual who never loses sight of an organization's strategic objective. I wouldn't hesitate to recommend her to any organization.
Neil Patil
Angie brought a great combination of e-commerce expertise, process engineering, and customer success management to her role at Fluid. She completely re-vamped the company's software delivery and account management strategy and processes resulting in phenomenal customer revenue expansion, new business sales, and lower delivery costs with quicker timelines. She's constantly thinking about her team, each customer, and what it'll take to make all of them successful. If you get a chance to get to work with Angie - you'll find her as a leader that is approachable, cool under fire, and action oriented.
Tia Wucher
Working with Angie is one of the highlights of my career! Angie has a unique ability to really listen to the needs and overall objectives of a client and turn them into a reality that exceeds expectation. She possesses all of the tools to lead multiple initiatives & teams simultaneously to great success. Her leadership and development skills are beyond par and she excels in building and managing results-oriented teams. She brings a wealth of knowledge to any organization and a proven ability to partner both internally and externally with a variety of organizations including sales/pre-sales, strategy, consulting services, and customers. Angie is an exceptional individual who never loses sight of an organization's strategic objective. I wouldn't hesitate to recommend her to any organization.
Experience
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Mad Street Den
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United States
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Software Development
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200 - 300 Employee
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VP Customer Success
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Aug 2019 - Present
Vue.ai is the retail industry’s leading artificial intelligence platform that promises Intelligent Retail Automation. Using Image Recognition & Data Science. Vue.ai extracts product data from images, analyzes it with user behavior helping different retail teams make better, faster decisions. The platform delivers on 2 primary value propositions: One, automating retail processes across catalog management, merchandising & fashion photography, significantly reducing time to market; and two, personalizing the customer journey across channels, through AI enabled styling, outfitting & more. The company counts marquee retailers and brands as it's customers, and is rapidly becoming the preferred AI solution suite for retailers across the globe.
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goMoxie
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Software Development
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1 - 100 Employee
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VP, Customer Success
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Jul 2018 - Aug 2019
+Directed and coached the global Customer Success Management team to meet and exceed renewal goals and engagement metrics. +Led team to define the Moxie end to end customer journey to drive adoption and growth partnership with sales engineering and business development to deliver an improved customer experience. +Drove strategic programs including redesign of CSM playbooks: leading customer obsession program to measure and track adoption, value and business results. +Directed and coached the global Customer Success Management team to meet and exceed renewal goals and engagement metrics. +Led team to define the Moxie end to end customer journey to drive adoption and growth partnership with sales engineering and business development to deliver an improved customer experience. +Drove strategic programs including redesign of CSM playbooks: leading customer obsession program to measure and track adoption, value and business results.
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Optimizely
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United States
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Software Development
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700 & Above Employee
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Director, Customer Success
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Jul 2017 - Jun 2018
Leader of North American and APAC Strategic Enterprise Customer Success Management team . Responsible for adoption, retention and growth of over $35M revenue. Leadership and Ongoing Team Development: + Coached, developed and lead diverse team of 14+ Customer Success Managers to drive performance and individual results + Attracted and hired best in class strategic and enterprise-level Customer Success Managers + Matured team into industry-leading experimentation thought leaders Scaled the program to drive growth and efficiency: +Built and implemented action plans, goals, playbooks, and key metrics for CSM teams in different customer segments +Scaled appropriate programs to ensure consistency in customer experience +Made timely decisions and implemented strategies to drive organization to impact our individual customer’s success Cross Functional collaboration to drive results: +Built strong relationships with sales and marketing teams to ensure seamless customer experience +Influenced and lead strategic, cross-functional initiatives such as end to customer journeys and voice-of-customer and product feedback
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Various start-ups
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Technology, Information and Internet
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1 - 100 Employee
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Consultant | Advisor
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Dec 2016 - Mar 2017
Consulting with software start-ups to build Customer Success Teams on retention and renewal growth. Providing advice and strategic direction around best practices. Providing strategic consulting around ecommerce innovation. Technical competence, understanding of software and integrations, experience with APIs - CRM, CMS, and ERP systems. Consulting with software start-ups to build Customer Success Teams on retention and renewal growth. Providing advice and strategic direction around best practices. Providing strategic consulting around ecommerce innovation. Technical competence, understanding of software and integrations, experience with APIs - CRM, CMS, and ERP systems.
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Fluid
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United States
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Technology, Information and Internet
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1 - 100 Employee
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VP Customer Success + Product Delivery
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Oct 2012 - Dec 2016
Fluid is a digital agency with SaaS solutions for mass customization and AI driven commerce. +Responsible for managing and growing the overall SaaS business of digital retail solutions by over 270% CAGR in subscription revenue and exponential customer growth. +Leader for customer success team: Customer Success Managers, Solution Engineering (pre-sales, estimating, SOW), Implementation ( Analysts, 3d Modelers, Project Managers, Engineers, QA) and Technical Support. +Strives to inspire, motivate, and mentor all members of the Customer Success team (20+) +Owns software delivery and customer management to ensure high satisfaction, increased subscription renewals and product feature adoption. +Ensures projects are delivered on-time and within budget with constant focus on margin optimization. +Lead contributor to product roadmap and customization business strategy and vision. +Continuously refines the overall customer journey from customer onboarding through through renewal. +Owns escalation across all customer touch points by developing close and positive internal and customer relationships. +Created and managed customer success and support processes including playbooks, key metrics, QBRs, customer references, satisfaction, escalation. +Managed implementation partner strategy including recruitment, qualification, on-boarding, support requirements, and quality management. +Dedicated to building solid team culture of collaboration and integrity Operational Achievements: +Launched the world's first artificial intelligence based conversational commerce platform. Customers: The North Face and 1 800 Flowers. Acquired by IBM in Nov. 2016. +Elevated the company into the top spot and leading provider of consumer product customization and personalization solutions. +Launched 30+ new customization offerings globally (including Oakley, Michael Kors, Timberland, Nixon) +CS Team recognized as trusted customer advisors by providing value-added advice on platform optimization.
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Walmart
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United States
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Retail
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700 & Above Employee
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Product Management Director, Global eCommerce
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Aug 2010 - Jul 2012
Operational Achievements: >Leader on team to launch first ecommerce business in China (world’s highest revenue Sam’s Club). >Led product management team to deliver technology roadmap for our UK retail business (Asda). >Led roadmap definition and product requirements for Seiyu (Walmart Japan) Grocery business. >Partnered with Asda UK multichannel team to develop their digital business strategy for board presentation and budget approval >Trusted advisor and subject matter expert on end to end global ecommerce business capability and site experience across all channels.
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McAfee
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United States
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Computer and Network Security
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700 & Above Employee
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Strategic Technology Partner | Marketing
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Jan 2010 - Aug 2010
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Salesforce Commerce Cloud
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Project Director, Client Services
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Aug 2008 - Sep 2009
>Delivery oversight and client relationship management for the technical launch of Warner Bros. new on-line store for home entertainment and consumer goods (WBShop.com) >Directed the launch of the new Fredericks of Hollywood web store in March 2009 (fredericks.com). This site was launched in a very challenging environment with resource constraints on marketing and technical teams with multiple technical delivery partners. > Led the initiation of the Columbia Sportswear project responsible for project definition phase and creating the program execution management plan. This site launched July 2009 and was one of the first sites to tightly integrate social media into the shopping experience. Ensured client understood level of configurability available in Deamndware platform product solution to enable them to build their own development team responsible for technical workstream. >Proven record of close cross functional partnering with the client team, internal customer support and engineering teams to quickly define action plans and escalation paths to rapidly resolve client issues often in high pressure environments and within tight time frames. >Recognized as trusted client advisor by providing value-added advice on how to optimize their use of the SaaS platform. Helped them to develop and execute better ecommerce strategies including customer experience, site design and merchandising.
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MarketLive, Inc.
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United States
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Software Development
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1 - 100 Employee
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Director, Professional Services
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Apr 2006 - Mar 2008
>Managed forecasting, budgets, bookings, revenue, consultant utilization targets, margin growth P&L execution of CS team >Fueled overall success of the solutions sales and implementation, cultivating end-to-end customer relationships to achieve client delivery objectives. >Instituted a new sales engagement process to boost delivery success and meet customer expectations. >Managed 30+ consultants at peak >Spearheaded the record launch in one calendar year of 30+ multi-channel, online merchant stores for clients including Gift Certificates.com, Bliss World, Gaiam and Armani Exchange. Record number of site launches in time period over 12-year company history. Met project creative and technical deadlines using strict scope management, issue management and launch approval processes. Projects teams crafted sites using Java, HTML, SQL, Oracle, and XML technologies.
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Autodesk
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United States
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Software Development
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700 & Above Employee
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Pricing Business Process Architect
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May 2003 - Oct 2005
Senior Manager, Strategic Planning and Operations Senior Manager, Strategic Planning and Operations
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