Experience

RealTime Laboratories, Inc.

• United States
• Medical and Diagnostic Laboratories
• 1 - 100 Employee

• Billing Specialist

  • Jul 2021 - Present

  Ensure that all providers and patient issues are resolved in a timely matter. Handle day to day request from patient/providers regarding billing, invoicing, or other issues. Handle incoming and outgoing calls regarding payment, invoice request, and account bills. Import new customers into the Intacct system. Review new client set up and update any new or existing accounts. Display an ability to work independently regarding any assigned projects. Maintain a high level of service to our internal and external clients Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Revenue Support Engineer

  • Nov 2016 - Jun 2020

  Work with finance, operations, engineering and sales to ensure we are providing the best possible customer experience in the market Ensure that all client issues are resolved in a timely matter in compliance with Service Level Objectives. Continually drive automation and efficiencies with the business. Primary trainer for all new hires to introduce all new policies and work related duties. Manage escalations driving timely resolutions of issues focusing on delivering a high level of services to both internal and external clients. Handle day to day request from customers regarding their billing, invoicing or other questions. Provide credits when required through phone, chat or Service Now ticket system. Show less



Concentra

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Business Systems Analyst II

  • Apr 2012 - Jan 2016

  • Confers with business to define and establish end user requirements for configuration and implementation of GE Centricity Application• Proactively works with IT and the business to manage and resolve production application issues – from identification through resolution• Provides regular updates on project tasks, schedules and estimates of work to be completed.• Assists developers in resolution of work problems related to flow charts, project specifications, or business requirements understanding• Work with the business to assist with software and hardware issues with the urgent care centers• Participated in working projects, assignments, and day to day work using Agile, scrum meetings, retrospective and sprint planning to develop, test, and deploy in our application. Show less

• Business Analyst II

  • Aug 2011 - Apr 2012

  • Creates and maintains training documentation and business requirements documents BRD’s) for support applications, including conducting data analysis, requirements review, data validation, and data integrity checks.• Responsible for the creation and execution of application test scripts, scenarios, and test plans that validate business requirements. • Monitors ticket pipeline for in-house clinical application.

• Mobile Coordinator

  • Sep 2010 - Aug 2011

  • Created exam lines for processing data in MCS program, updated all client data, and created clearance letters and binder for shipping to clients. • Tracked and maintained monthly billing invoices via Microsoft Excel. • Liaised with client manager to inform of any changes with billing, clients, and client-related information. • Scheduled deployed employees, organized clinics, processed deployment information, and maintained records of all related data.



Boys and Girls Club of Springfield

• Springfield, Illinois Area

• Youth development tutor

  • Aug 2009 - May 2010

  • Provide guidance and role modeling to all club members • Assist with homework during Power Hour assistance program • Monitor and evaluate programs, services, and activities to ensure safety of members. • Chaperone events, teen nights, and field trips. • Provide guidance and role modeling to all club members • Assist with homework during Power Hour assistance program • Monitor and evaluate programs, services, and activities to ensure safety of members. • Chaperone events, teen nights, and field trips.



Midwest Cellular

• Retail
• 1 - 100 Employee

• Sales Consultant

  • Jul 2009 - Mar 2010

  • Follow sales training program • Attain personal sales goals • Demonstrate equipment and service function • Follow sales training program • Attain personal sales goals • Demonstrate equipment and service function



CCB Credit Services, Inc.

• Financial Services
• 1 - 100 Employee

• EDI IT Coordinator

  • Mar 2008 - Jul 2009

  • Help test new programs with our cobalt programmers. • Load files with one of the largest credit card company HSCB • Worked with helpdesk answering word, excel, and powerpoint questions for management and clerical. • Load files and payment with different companies. • Worked with IT with technical help, fix computers, and reset passwords. • Help test new programs with our cobalt programmers. • Load files with one of the largest credit card company HSCB • Worked with helpdesk answering word, excel, and powerpoint questions for management and clerical. • Load files and payment with different companies. • Worked with IT with technical help, fix computers, and reset passwords.