Customer Service Representative

• Oct 2021 - Present

CSR Pharmacy Operations

• Oct 2020 - Oct 2021

Administrative Clerk

• Mar 2019 - Feb 2020

I was in charge of providing administrative support to management in liaises with contract employees and direct clients for a tourism company based in Europe. • Schedule coordination, sales reports, cooperative communication. • Deposits, invoice generation, money handling (POS system). • Bilingual customer facing engagement, escalations. I was in charge of providing administrative support to management in liaises with contract employees and direct clients for a tourism company based in Europe. • Schedule coordination, sales reports, cooperative communication. • Deposits, invoice generation, money handling (POS system). • Bilingual customer facing engagement, escalations.

Cashier Associate

• Jul 2018 - Dec 2018

Managed client payments through POS system and provided bilingual customer service for a Mexican American Restaurant. Managed client payments through POS system and provided bilingual customer service for a Mexican American Restaurant.

Data Entry Specialist

• Jul 2014 - Nov 2017

I was dedicated to implement daily tasks with data bases such as cleaning, quality control, migrations and ETL routines (extract, transform, load) to integrate and facilitate the workloads throughout multiple departments. I was dedicated to implement daily tasks with data bases such as cleaning, quality control, migrations and ETL routines (extract, transform, load) to integrate and facilitate the workloads throughout multiple departments.

Accounting Assistant

• Sep 2013 - Jun 2014

I executed ledger maintenance and processed Bookkeeping with financial Software Gecom. I also assisted in organizing client documentation and case follow-up. Generated reports for management and generated payments to suppliers. I executed ledger maintenance and processed Bookkeeping with financial Software Gecom. I also assisted in organizing client documentation and case follow-up. Generated reports for management and generated payments to suppliers.

Operations Supervisor

• Dec 2009 - Apr 2013

I began as a Data Entry Specialist and was later promoted to oversee six people. Our department was in charge of processing financing applications for Royal Prestige. I was responsible for the initial training of personnel, performance follow-up, quality assurance, weekly coaching to agents and making reports to management. I began as a Data Entry Specialist and was later promoted to oversee six people. Our department was in charge of processing financing applications for Royal Prestige. I was responsible for the initial training of personnel, performance follow-up, quality assurance, weekly coaching to agents and making reports to management.

Administrative Team Leader

• Jul 2007 - Mar 2008

I was originally hired as a Sales Promoter and quickly promoted to Team Leader for Administrative Support. Our team was in charge of a new financial product for the company. My responsibilities included auditing financial paperwork, ensuring quality and providing customer support including handling escalations. I was originally hired as a Sales Promoter and quickly promoted to Team Leader for Administrative Support. Our team was in charge of a new financial product for the company. My responsibilities included auditing financial paperwork, ensuring quality and providing customer support including handling escalations.

Receptionist

• Jun 2006 - Mar 2007

I performed many roles at this company: administrative support, stock auditor, cashier, operator of eight phone lines, receptionist. I was later promoted to event manager assistant, bar auditor, and leader of the telemarketing team. I performed many roles at this company: administrative support, stock auditor, cashier, operator of eight phone lines, receptionist. I was later promoted to event manager assistant, bar auditor, and leader of the telemarketing team.