Technical Product Owner

• Apr 2022 - Present

Senior Product Owner

• Nov 2020 - Mar 2022

Managing a platform for used cars auctions operating across Europe, used by car traders and professional buyers. I focused on integration with a new inventory system and on features to increase bids and recommendations. Achievements/ Projects: - Working on integrating a new Inventory Management System, to diversify CarNext’s suppliers - Designed and started implementing Search improvements and notifications in both mobile apps and website - Added A/B testing capabilities with Google Optimize

Product Manager

• Feb 2020 - Jun 2020

In charge of driving growth and user engagement for a platform that helps European companies to trade safely and access financial services. I focused on features which increased trades volumes and improved user experience. Achievements/ Projects: - Delivered a new and enhanced search experience, to improve discovery of new trading partners (better position for the search box and made new fields available for searching) - Planned further company profile enhancements for better and more targeted discovery, and ERP integration, to automate the PO and Invoice import for trades - Defined analytics needs for billing, growth and performance reporting, by engaging with business and technical stakeholders

Product Owner

• Jan 2019 - Jan 2020

Developed a new analytics solution (a serverless data pipeline with data visualization in Looker and an offline dataset) to help customers understand their online campaigns performance. Also experimented with different options to make the solution scalable and cost performant, while meeting the contractual SLAs (data availability, correctness, completeness). Achievements/ Projects: - Defined the MVP (fields, format, ETL, dashboards) for the analytics pipeline and released it to 2 customers - Configured the data model in Looker (LookML, SQL) and documented the ERD for customers - Optimized the json customers profile saved in the data lake, to improve data activation (decisioning, segmentation and analytics) - Designed new data models to extend Boxever’s portfolio to new industries (Retail Banking, Gaming)

Product Manager / Business Solution Analyst

• Oct 2015 - Dec 2018

Managed the roadmap and development of a SaaS Customer Data Platform, which integrates data from sources like IdP, CRM, subscription and entitlement management, payments providers, etc. The application is used globally by back-office teams in Sales & Customer Service to manage customers’ data, products and services. Achievements/ Projects: - Improved application resilience to 99.99% availability by adopting an API first approach, implementing API monitoring, failure logic and zero-downtime deployments - Streamlined the login process by implementing user roles and authentication, and integrating Single Sign-On (Okta) to reduce the users login frequency to once every 24h, in alignment with Adobe security recommendations - Implemented a new full-text search (using Elastic Search/ Hadoop) to allow a quick and complete 360° view of the customer - Integrated with MS Dynamics (UI snippets and triggers) to enhance the Support workflows with contextual data - Introduced a UI/UX style guide to be used across the application, to improve user experience

Technical Product Manager (Business Engineer)

• Jan 2013 - Oct 2015

Developed enterprise applications for Data Center management, for the IT Operations and Webhosting departments in 1&1 Germany, focusing on productivity increase and automation. Achievements/ Projects: - Led the re-architecture of the backup and disaster recovery solution (~3PB of data) to improve the storage volume and write speed data - Delivered a SaaS app which gathered, centralized and reported the hardware resources for 30,000+ Linux servers - Delivered a SaaS app which used APIs and Kafka to ingest and process alerts from multiple monitoring systems, avoiding the need to renew the existing solution subscription of 250.000€ per year. - Created an Incident management workflow using Jira (by configuring and customizing Jira’s UI and fields) which saved the budget for buying a 3rd party tool - Participated in the yearly roadmap creation for the development department and then provided monthly updates

Customer Care Project Manager

• Oct 2011 - Dec 2012

- Managed the replacing of the Tech Support ticketing application (gather needs, search candidates, UAT tests, SWOT analysis presented to top management) - Coordinated the adoption of a new Avaya telco switch (negotiate support contract, initial setup) - Implemented of a set of KPI reports (productivity, SLA, ticket lifetime, backlog) - Optimized costs for the phone solutions providers - Managed the replacing of the Tech Support ticketing application (gather needs, search candidates, UAT tests, SWOT analysis presented to top management) - Coordinated the adoption of a new Avaya telco switch (negotiate support contract, initial setup) - Implemented of a set of KPI reports (productivity, SLA, ticket lifetime, backlog) - Optimized costs for the phone solutions providers

Coordinator, Corporate Operations Monitoring, Service Delivery Division

• Oct 2009 - Oct 2011

- Managed a team of 3 analysts that designed reports for the corporate credit approval process, to report and monitor SLAs and improve employee performance - Contributed to several Service Delivery international projects with the purpose of improving the customer experience and significantly reduce costs per credit application - Managed a team of 3 analysts that designed reports for the corporate credit approval process, to report and monitor SLAs and improve employee performance - Contributed to several Service Delivery international projects with the purpose of improving the customer experience and significantly reduce costs per credit application

Technical Support Customers Team Leader

• Oct 2001 - Oct 2009

- Managed a team of 3 engineers in supporting Customer Care and Sales with technical issues and inquiries - Coordinated the implementation of a new Ticket Escalation application (requirements, change management) - Managed a team of 3 engineers in supporting Customer Care and Sales with technical issues and inquiries - Coordinated the implementation of a new Ticket Escalation application (requirements, change management)