Team Lead

• Feb 2021 - Present

Team Lead

• May 2019 - Dec 2020

Guide the team to achieve objectives and support the growth of the projectSupport a customer focused culture and drive a “right first-time” approachProvide adapted coaching sessions for the entire teamAttend management / stakeholder meetings and appropriately deliver insights / information back to the team Monitor and drive team’s performance to exceed goals by providing structured support in resolving complex / escalated queries or complaintsImplement housekeeping… Guide the team to achieve objectives and support the growth of the projectSupport a customer focused culture and drive a “right first-time” approachProvide adapted coaching sessions for the entire teamAttend management / stakeholder meetings and appropriately deliver insights / information back to the team Monitor and drive team’s performance to exceed goals by providing structured support in resolving complex / escalated queries or complaintsImplement housekeeping procedures that guarantee customer’s records are secure and held in compliance with appropriate data protection legislationPromote a transparent culture where customers’ expectations are exceededLive by and demonstrate the clients core values and be an advocate of the organisation Show more Show less

Senior Team Lead & Coach

• Nov 2018 - May 2019

Team Leader & Coach

• Apr 2017 - Oct 2018

Subject Matter Expert & Coach

• Sep 2015 - Mar 2017

Web Support Specialist

• Jul 2015 - Aug 2015

Customer Advisor

• Mar 2014 - Jun 2015

Stocking shelves with merchandiseReporting discrepancies and problems to the supervisorAssisting shoppers, giving advice and guidance on product selection