Experience

UniCredit Consumer Financing IFN SA

• Banking
• 100 - 200 Employee

• Head Of Sales Banking Channel

  • Jan 2021 - Present

• Regional Manager

  • Nov 2016 - Dec 2020



UniCredit Bank Romania

• Romania
• Banking
• 700 & Above Employee

• Retail Business Development Regional Manager Bucharest

  • Nov 2012 - Oct 2016

  • Increasing the number of new customers in the portfolio (packages of benefits for corporations employees) • Management of existing portfolio • Weekly monitoring results • Weekly visits to existing clients and potential clients • Create action plan and strategies to promote special offers • Sales support for the entire region network of branches • Negotiation for the entire region network of offices in the application for approval to the higher level of competence • Create campaigns in targeted companies to increase sales • Organizing monthly meetings with the entire sales staff • Closely work with Product, Policy, Initiation and Ops Departments to accommodate customised offers and ensure smooth and fast approval and processing • Constantly provide feedback to Product Department for continuous improving of internal procedures and workflows • Joint close interaction and constant feedback to Marketing and Product Departments on marketing collaterals, marketing activities and campaigns Major achievements: • 2014 Top Best Performer in Business Development at country level Show less



RBS Bank

• Senior Relationship Manager

  • Mar 2008 - Oct 2012

  • Achieve sales goals via combination of customer acquisition and relationship deepening: New to Bank Customer Acquisition o Enlarge customer portfolio by targeting Large Companies/ Multinationals and offering full range of consumer products to their employees, including customised offers for the top level management o Enlarge customer portfolio by targeting individuals with bundled product offers that best fit to their current financial needs; Existing Customer Portfolio o Deliver the highest level of service and ensure the best customer experience o Increase product penetration through additional offers-: x-sells, top-us, upgrades, etc • Maintain a high level of personal interaction with customers • Proactive in assessing financial needs of customers and providing solutions Major achievements: • Constantly Top Best Performer in Sales at country level across all distribution channels • Innovative initiatives proposed and executed: o Micromarketing campaign targeting selected existing customers (companies) in order to increase product penetration within respective segment - high success rate. o Product and procedures implementation with a 100% success rate in increasing the clients acquisitions and ticket size growth on existing clients Show less



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Telesales Representative

  • Mar 2007 - Mar 2008

  • Provide full customer service to all inbound traffic • Maintain good knowledge of all bank’s product sand processes in order to ensure fast processing of customers’ requests • Actively selling bank’s products to new to bank customers through inbound and outbound calls • Outbound x-selling of products to existing customers (top-ups, insurance x-sell, installments, fee-based benefits, etc) • Apply communication and sales techniques to find, win and keep customers from the defined target group • Maintain attrition level as low as possible • Process customer complaints within his control in order to promptly solve the case within established guidelines • Provide proactive feedback to managerial team in order to improve the quality of services provided • Keep strict confidentiality of all customer related data • Provide daily report to the line manager Show less