Experience

Mediatel Data SRL

• Romania
• Software Development
• 1 - 100 Employee

• Customer Support Engineer

  • Sep 2012 - Present

  Configured interconnections between Mediatel & telephony providers or PBX via GSM, PRI and SIP Trunks channels (G711,H323). Tested VOIP communications on the client network and identified improvement areas. Developed plans and milestones for gathering information, reports and listing main achievements. Worked with the commercial team to develop final solution architecture and new project costs. Designed and implemented disaster recovery and contingency plans. Provided 24/7 availability, solving calls outside working hours and providing out of hours maintenance. Implemented the contact center platform as a Proof of Concept, overseeing the project management. Developed bespoke Interactive Voice Response systems, integrated with external applications via API or at a database level. Outbound Campaign Management system. Helping customers solve technical issues with our widgets. Answering questions from customers and prospective customers about the features and capabilities of our widgets. Developing customer-facing documentation for our website on an as-needed basis. Communicating customer needs and wishes to our development and engineering staff. Work is done primarily via email, with some phone contact and remote access. Show less



EFG Retail Services

• Romania
• Financial Services
• 1 - 100 Employee

• MIS Officer

  • Nov 2008 - Sep 2012

  A management information systems officer works closely with a chief information systems officer (CIO) and Information systems manager. Together, they review the needs of the company; employees and customers related to information management, data processing and distributed processing for end users. The management information systems officer establishes budgets for hardware and software. In collaboration with a data security officer, the MIS officer establishes procedures and standards for access to data processing facilities and the data itself. Show less

• Colection Officer

  • Aug 2008 - Nov 2008

  Maintains debtor relationships; Applies negotiations and persuasion skills; Verifies and collects receivables; Calls clients for requesting payment applying the approved techniques and standards of quality; Offers information related to their outstanding, installments, other details regarding their account; Provides information on payment methods; Offers payment plan solutions/alternatives; Maintains the relation with the other departments in order to forward, if needed, the requests or complaints of the clients the are out of the scope of the Collection Department; Underwrites debtor limits for funding and non-recourse business; Show less