Florifel Valdenibro
Team Leader at Suzy Shier- Claim this Profile
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Bio
Credentials
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Google IT Support Certificate
CourseraAug, 2022- Nov, 2024 -
The Bits and Bytes of Computer Networking
CourseraJul, 2022- Nov, 2024 -
IT Security: Defense against the digital dark arts
CourseraJul, 2022- Nov, 2024 -
Operating Systems and You: Becoming a Power User
CourseraJul, 2022- Nov, 2024 -
System Administration and IT Infrastructure Services
CourseraJul, 2022- Nov, 2024 -
Technical Support Fundamentals
CourseraJun, 2022- Nov, 2024 -
CompTIA A+
CompTIASep, 2022- Nov, 2024
Experience
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Suzy Shier
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Canada
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Retail
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100 - 200 Employee
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Team Leader
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Apr 2022 - Present
● Improves the efficiency of opening and closing procedures by performing checklists and completing daily sales and cash deposits in a timely manner ● Boosts sales by engaging with customers, answering questions, and suggesting styles that look good on them ● Organizes merchandise inventory in the stockroom on a regular basis, resulting in a faster way of locating sizes requested by customers ● Increases the company’s text and email subscriptions by coaching new and non-tech savvy customers on how to navigate on their smartphones ● Ensures payroll accuracy by assisting the manager in double-checking employee attendance records Show less
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Sienna Senior Living
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Canada
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Hospitals and Health Care
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700 & Above Employee
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Dietary Aide
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Jul 2021 - Mar 2022
● Learned primary duties quickly by taking down notes during orientation and reviewing them at home which led to a shortened training period ● Took the initiative to find extra tasks after completing daily routine, resulting in a more organized workplace ● Maintained a timely manner of serving residents during meals by taking special requests ahead of time ● Increased residents’ satisfaction by attending to their needs while in the dining room such as assisting them in sitting down and getting onto their walkers Show less
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Dairy Queen
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United States
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Food and Beverage Services
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700 & Above Employee
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Food Counter Attendant
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Feb 2021 - Oct 2021
● Volunteered to cross-train in all zones of the store including the ice cream cake-making area, resulting in a more flexible shift scheduling ● Shortened customer waiting time by listening attentively through the speaker system and preparing their food as they order instead of waiting for the order to appear on the monitor ● Built loyal clientele through friendly interactions with customers ● Volunteered to cross-train in all zones of the store including the ice cream cake-making area, resulting in a more flexible shift scheduling ● Shortened customer waiting time by listening attentively through the speaker system and preparing their food as they order instead of waiting for the order to appear on the monitor ● Built loyal clientele through friendly interactions with customers
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The Wendy's Company
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United States
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Restaurants
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700 & Above Employee
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Crew Member
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Jun 2020 - Jan 2021
● Exhibited multitasking skills by taking orders at the drive-thru while preparing drinks, resulting in a faster serving time ● Helped maintain high standards of food quality by adhering to the company’s food safety procedures at all times ● Looked for opportunities to upsell products like upgrading to a combo and upsizing drinks which resulted in increased sales ● Collaborated with co-workers in handling online orders, thereby leading to a smooth customer experience ● Exhibited multitasking skills by taking orders at the drive-thru while preparing drinks, resulting in a faster serving time ● Helped maintain high standards of food quality by adhering to the company’s food safety procedures at all times ● Looked for opportunities to upsell products like upgrading to a combo and upsizing drinks which resulted in increased sales ● Collaborated with co-workers in handling online orders, thereby leading to a smooth customer experience
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HMC Travel & Tours
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General Trias, Cavite, Philippines
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Managing Owner
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Jul 2017 - Dec 2019
● Maximized sales by suggesting optional tours and other upgrade options to clients ● Offered advice and tips to first-time travelers based on personal travel experiences, leading to high customer satisfaction ● Assisted clients who encountered problems while on vacation by coordinating directly with the hotel, transportation service, or tourist attraction ● Created and designed social media promotional posters using Adobe Photoshop which resulted in lesser company expenses ● Exhausted every option before offering refunds, thereby maintaining revenue streams Show less
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Education
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2022 - 2022
NPower Canada
Junior IT Analyst Program -
Okanagan College
Certificate, Business Administration -
Central Colleges of the Philippines
Bachelor's degree, Computer Engineering
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