Experience

Google via Adecco

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Strategic Partnerships Development Manager

  • Feb 2023 - Present



Alma

• France
• Financial Services
• 200 - 300 Employee

• Lead Product Manager

  • Jun 2022 - Nov 2022

  Launching a new m-commerce app including a virtual card to pay with Alma everywhere. Launching a new m-commerce app including a virtual card to pay with Alma everywhere.



TheFork, a Tripadvisor company

• France
• Technology, Information and Internet
• 700 & Above Employee

• Senior Product Manager

  • Mar 2021 - Jun 2022

  Empowering restaurants to optimize their operations and business with The Fork Manager: - Full discovery process on restaurant needs, focusing on optimizing in-service operations - Launched a new version of the mobile app - Reviewed availability management to optimize occupancy and revenues Empowering restaurants to optimize their operations and business with The Fork Manager: - Full discovery process on restaurant needs, focusing on optimizing in-service operations - Launched a new version of the mobile app - Reviewed availability management to optimize occupancy and revenues



ING France

• France
• Banking
• 300 - 400 Employee

• Product Manager - Payments

  • Feb 2019 - Mar 2021

  In charge of payment product strategy and project delivery: - Defined payment roadmap for ING France based on market trends & opportunities (strategic roadmap, market watch, business cases, project planning...) - Launched 2 major products: - Apple Pay: from Business Case to Delivery - Offre Essentielle: a new entry level card offer for the french market. >> 35% of overall ING acquisition after 2 months >> 10% clients growth vs Y-1 - Continuously improved payment experience based on Customer feedback and market best practices - Optimisation of payments P&L *** Gained +1M€ in 2019 thanks to fees optimization and revenue boost - Implementation of regulatory projects such as DSP2 : focus on customer communication and UX optimisation (3DS 2.0, SCA) Show less



ING

• Netherlands
• Banking
• 700 & Above Employee

• Conversion Manager - Account Opening

  • Feb 2018 - Feb 2019

  - Increased account opening conversions by diagnosing the processes and building actions plans. (implemented 100% digital journey, enhanced customer experience and highly efficient operations processes) >> Gained +8% in conversion >> Decreased opening process time by 50% - Conducted a monthly analysis for ExCo on current account acquisition performance - Continuous trends and competitors analysis - Increased account opening conversions by diagnosing the processes and building actions plans. (implemented 100% digital journey, enhanced customer experience and highly efficient operations processes) >> Gained +8% in conversion >> Decreased opening process time by 50% - Conducted a monthly analysis for ExCo on current account acquisition performance - Continuous trends and competitors analysis



Cdiscount

• France
• Software Development
• 700 & Above Employee

• Product Manager - Services

  • Sep 2016 - Jan 2018

  Cdiscount is the 2nd biggest e-commerce platform in France with 4bln€ revenue/year. Responsible for Cdiscount Streaming Offer launch and development : - Lead sales development enabling to reach 15K suscribers in 2 months - Continuously optimised streaming content to enhance the product value and attractivity - Coordinated UX continuous improvement, based on customer feedbacks and market best practices, in collaboration with the 3 start-ups who built the platform - Developed customer loyalty with monthly newsletter Show less



Capgemini Invent

• France
• Business Consulting and Services
• 700 & Above Employee

• Consultant in Digital Transformation and Customer Experience Strategy

  • Jul 2013 - Jul 2016

  Conducted digital transformation projects for Major Companies in France: - B2B and B2C offer launches - Marketplace launch strategy - Customer experience optimisation Publications in Capgemini Consulting review, addressed to CMOs: «Marketplaces, a lever against Uberization» (Jan 2016), «Contextualization, customization, real time...a must in Marketing! (Feb 2015)» Conducted digital transformation projects for Major Companies in France: - B2B and B2C offer launches - Marketplace launch strategy - Customer experience optimisation Publications in Capgemini Consulting review, addressed to CMOs: «Marketplaces, a lever against Uberization» (Jan 2016), «Contextualization, customization, real time...a must in Marketing! (Feb 2015)»



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Junior Brand Manager - Rexona

  • Jul 2012 - Dec 2012

  Operational Management of Rexona Women brand in France Operational Management of Rexona Women brand in France



Puig

• Spain
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Marketing Coordinator - Parfums Prada, Valentino, Paco Rabanne

  • Jan 2011 - Jul 2011

  Coordinated the launch of Prada Candy and Valentino Valentina (new fragrances) in the US Coordinated the launch of Prada Candy and Valentino Valentina (new fragrances) in the US