Consumer care executives

• Sep 2022 - Present

Human Resources Associate

• Mar 2022 - Jul 2022

• Monitored HR queries and delivered comprehensive HR services (in French and English) to employees via different communication channels (phone, email, and other). • Managed communication about employee matters across departments, escalated queries where these could not be resolved (Trouble ticketing). • Implemented HR policies, procedures and best practices, ensuring compliance to regulatory requirements. • Tracked and maintained employee records and other employee-related data via a shared management system (Salesforce, Panorama, Bodet, OnBase, ADP). • Managed all HR related core processes and documents (payroll, new hires, terminations, leaves of absence, wage changes, transfers etc.). Show less

Recruitment Consultant

• Jan 2022 - Mar 2022

• Established recruiting requirements based on company plans and objectives and liaised with hiring managers to discuss needs. • Identified and attracted relevant applicants by placing job advertisements, contacting recruiters, and using relevant platforms and job sites. • Screened and reviewed resumes and prospects, including qualifying, interviewing, and managing candidates throughout the entire recruiting process from interview preparation to assisting with final offer negotiation. • Maintained databases and platforms with candidate records, including active and passive prospects, and other candidate relationships Show less

Business Development Representative

• Mar 2021 - Dec 2021

• Managed B2B accounts within the SEMEA/SSA market and developed strategic relationships with executive and senior level decision makers. • Generated qualified sales opportunities in assigned companies through campaign-driven outbound calling against set KPIs. • Provided valuable insights to clients in regard to campaign, data quality, leads, and other campaign qualitative factors. • Developed and maintained detailed knowledge of client’s business needs, products and objectives and provided business development advice. • Developed and maintained accurate and detailed customer and prospect company information via shared management systems (including Salesforce). Show less

Human Resources Coordinator

• Mar 2020 - Feb 2021

• Developed candidate intake reports by collecting, analyzing and summarizing data and trends. • Performed data entry of prospective student information into a CRM system and led follow-up activities for prospective students over the phone. • Interviewed and qualified potential candidates and communicated admission guidelines, criteria, policies and procedures. • Developed and planned personal activities and targets in order to achieve company’s weekly, monthly and annual goals and KPIs Show less

Team Manager

• Jan 2019 - Aug 2019

• Recruited, trained and supervised staff; managed budgets and enhanced company profitability by organizing and delivering an appropriate range of fitness activities and programmes. • Ensured high levels of customer satisfaction by handling customer enquiries and resolving customer complaints and emergencies. • Managed promotional and marketing activities for the company; identified potential customers and nurtured existing members by developing strong relationships. • Recruited, trained and supervised staff; managed budgets and enhanced company profitability by organizing and delivering an appropriate range of fitness activities and programmes. • Ensured high levels of customer satisfaction by handling customer enquiries and resolving customer complaints and emergencies. • Managed promotional and marketing activities for the company; identified potential customers and nurtured existing members by developing strong relationships.

Department Supervisor

• Sep 2018 - Dec 2018

• Oversaw general business operations, incl. merchandise management, personnel scheduling, and monitoring of the sales floor. • Provided excellent customer service and resolved customer concerns; maintained detailed knowledge of products and product features. • Recruited, trained, and evaluated the sales team in meeting sales targets and other objectives; ensured that the staff are maintaining corporate standards • Oversaw general business operations, incl. merchandise management, personnel scheduling, and monitoring of the sales floor. • Provided excellent customer service and resolved customer concerns; maintained detailed knowledge of products and product features. • Recruited, trained, and evaluated the sales team in meeting sales targets and other objectives; ensured that the staff are maintaining corporate standards

Sales Representative

• Jul 2018 - Aug 2018

• Achieved and exceeded target sales figures; forecasted sales and developed sales strategies / models against set KPIs. • Evaluated the effectiveness of current sales strategies; provided feedback and insight to management through the analysis and evaluation of relevant sales data. • Identified, built, and maintained productive long-lasting relationships with customers • Achieved and exceeded target sales figures; forecasted sales and developed sales strategies / models against set KPIs. • Evaluated the effectiveness of current sales strategies; provided feedback and insight to management through the analysis and evaluation of relevant sales data. • Identified, built, and maintained productive long-lasting relationships with customers

Front Desk Representative

• Mar 2018 - Jun 2018

• Managed social media and corporate website; creatively planned and delivered outreach events and led meetings with corporate clients. • Provided exceptional customer service by responding to queries and concerns from members, prospects, and guests. • Converted prospective customers into members through the facilitation of tours. • Maintained and updated member’s accounts and records in the CRM system. • Managed social media and corporate website; creatively planned and delivered outreach events and led meetings with corporate clients. • Provided exceptional customer service by responding to queries and concerns from members, prospects, and guests. • Converted prospective customers into members through the facilitation of tours. • Maintained and updated member’s accounts and records in the CRM system.