Experience

Hollywood Beach Resort Rental Program, LLC

• United States
• Hospitality
• 200 - 300 Employee

• Regional Director Operations

  • Jun 2011 - Present



CWS-boco Deutschland GmbH

• Key Account Manager, Trade & Services, Hospitality Industry

  • Jul 2009 - Jan 2011



FedEx Express Europe Inc.

• Manager Customer Service

  • Jul 2007 - Jun 2009



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Director of Guest Services / SixSigma Greenbelt

  • May 2005 - Jul 2007

  • Operational Management of 5 guest service departments (Reception, Concierge, Uniform Service & Parking, Guest Service, Center, Towers, Fitness Center), total team 65 associates.• Accountable for effective scheduling according to business demand, control of vacation planning, overtime, sick leave• Accountable for establishing and control of the payroll budget / forecast for all Guest Service Departments• Accountable for rooms expenses, together with Executive Housekeeper• Establishing room budget together with Dir. Of Revenue Management & Dir. of Sales & Marketing• Accountable to reach set up sell goals in terms of rooms revenue• Accountable for implementing brand projects e.g. Branded Programs, projects such as Premium Rooms, SGR+, Sheraton Fitness• Accountable for set goals in GSI Performance, SPG Performance, Unicef• Accountable for PMP process in all guest service departments• Weekend Duty Manager

• Front Office manager

  • Jul 2000 - Apr 2005