Florian Derrien
Customer Care Representative at paragone.ai- Claim this Profile
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French Native or bilingual proficiency
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English Full professional proficiency
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Spanish Professional working proficiency
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Italian Elementary proficiency
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Chinese Elementary proficiency
Topline Score
Bio
Gaël Guehennec 🌏
Florian is a strong worker and problem-solver. During our different group projects he was able to create an absolute working environment and a privileged relationship appreciated by his international colleagues. Each problem has a solution that he was able to find. His opinion is a high value for every organization and I have for that the ideas he brought to lead a Marathon project. His ability to speak perfectly English and have a good conversation in Spanish are an added value very powerful for every relationship with international clients. I co-managed projects with him in groups of 5 to 8 people and his management prioritizes the well-being and efficiency. Well-being by encourage the people (even the shiest ones) to bring his skills and added value, and efficiency by knowing how to perfectly succeed in a project. I highly recommend Florian, who could do the happiness of every organization.
Gaël Guehennec 🌏
Florian is a strong worker and problem-solver. During our different group projects he was able to create an absolute working environment and a privileged relationship appreciated by his international colleagues. Each problem has a solution that he was able to find. His opinion is a high value for every organization and I have for that the ideas he brought to lead a Marathon project. His ability to speak perfectly English and have a good conversation in Spanish are an added value very powerful for every relationship with international clients. I co-managed projects with him in groups of 5 to 8 people and his management prioritizes the well-being and efficiency. Well-being by encourage the people (even the shiest ones) to bring his skills and added value, and efficiency by knowing how to perfectly succeed in a project. I highly recommend Florian, who could do the happiness of every organization.
Gaël Guehennec 🌏
Florian is a strong worker and problem-solver. During our different group projects he was able to create an absolute working environment and a privileged relationship appreciated by his international colleagues. Each problem has a solution that he was able to find. His opinion is a high value for every organization and I have for that the ideas he brought to lead a Marathon project. His ability to speak perfectly English and have a good conversation in Spanish are an added value very powerful for every relationship with international clients. I co-managed projects with him in groups of 5 to 8 people and his management prioritizes the well-being and efficiency. Well-being by encourage the people (even the shiest ones) to bring his skills and added value, and efficiency by knowing how to perfectly succeed in a project. I highly recommend Florian, who could do the happiness of every organization.
Gaël Guehennec 🌏
Florian is a strong worker and problem-solver. During our different group projects he was able to create an absolute working environment and a privileged relationship appreciated by his international colleagues. Each problem has a solution that he was able to find. His opinion is a high value for every organization and I have for that the ideas he brought to lead a Marathon project. His ability to speak perfectly English and have a good conversation in Spanish are an added value very powerful for every relationship with international clients. I co-managed projects with him in groups of 5 to 8 people and his management prioritizes the well-being and efficiency. Well-being by encourage the people (even the shiest ones) to bring his skills and added value, and efficiency by knowing how to perfectly succeed in a project. I highly recommend Florian, who could do the happiness of every organization.
Credentials
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TOEIC (945/990)
-Oct, 2016- Nov, 2024
Experience
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Paragone by Perion
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United States
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Advertising Services
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1 - 100 Employee
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Customer Care Representative
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Jul 2021 - Present
- Provide technical support to international clients in their daily use of the platform - Answer their inquiries via chats/emails/calls - Collaborate withe the different departments (Tech, Dev, Product...) to offer an optimised platform - Create feature requests/cards to better the platform and track bugs through Jira - Provide technical support to international clients in their daily use of the platform - Answer their inquiries via chats/emails/calls - Collaborate withe the different departments (Tech, Dev, Product...) to offer an optimised platform - Create feature requests/cards to better the platform and track bugs through Jira
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Tourlane
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Germany
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Travel Arrangements
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300 - 400 Employee
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Travel Expert
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Feb 2020 - Aug 2020
- Help along the customers from the planning to the delivery of their trip from A to Z - Be responsible for the whole sales process : analysing what the customer’s looking for, scheduling and pricing of the trip, making suggestions, closing the sale and following-up - Define sales objectives with the team - Create and adapte depending on the customers (type, budget…) - Help along the customers from the planning to the delivery of their trip from A to Z - Be responsible for the whole sales process : analysing what the customer’s looking for, scheduling and pricing of the trip, making suggestions, closing the sale and following-up - Define sales objectives with the team - Create and adapte depending on the customers (type, budget…)
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FREENOW
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Germany
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IT Services and IT Consulting
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700 & Above Employee
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Partners Relationship Manager
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May 2018 - Dec 2019
- Processing of drivers' requests (physical reception/ e-mails) - Processing of internal requests - Key Account Managing - Processing of drivers' requests (physical reception/ e-mails) - Processing of internal requests - Key Account Managing
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Molitor Paris - MGallery
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France
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Hospitality
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100 - 200 Employee
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Event Manager Intern
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Jul 2017 - Dec 2017
- Organize internal events and coordinate different departments - Deal with post-events billing - Help with other events on the side - Visit of the hotel to clients willing to set up an event - Organize internal events and coordinate different departments - Deal with post-events billing - Help with other events on the side - Visit of the hotel to clients willing to set up an event
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Business Relocation Services Sydney
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Australia
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Truck Transportation
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1 - 100 Employee
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Removalist
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May 2014 - May 2015
- Managing a small team of new employees - Relocation of professionals and private individuals (offices, gyms, houses...) - Managing a small team of new employees - Relocation of professionals and private individuals (offices, gyms, houses...)
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Education
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2016 - 2017
ESC Rennes School of Business
Master, Sports Leisure Tourism Management -
2010 - 2013
Université catholique de l'Ouest
Bachelor’s Degree, Foreign Languages and Cultures, Quadrilingual journey -
2012 - 2012
Universidad Pontificia Comillas
Bachelor’s Degree, Interpreting and Translation
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