Experience

Outreach

• United States
• Software Development
• 700 & Above Employee

• Sr Manager, Deal Desk

  • Jan 2022 - Present



Smartsheet

• United States
• Software Development
• 700 & Above Employee

• Manager, Deal Operations

  • Feb 2018 - Dec 2021

• Order Management Specialist

  • Oct 2016 - Jan 2018



Tableau

• United States
• Software Development
• 700 & Above Employee

• Senior Deal Desk Coordinator

  • Sep 2015 - Oct 2016

• Deal Desk Coordinator

  • Feb 2015 - Sep 2015

• Customer Service Representative

  • Dec 2013 - Feb 2015

  •Review and process all incoming orders accurately, including but not limited to confirming contact and billing information, pricing, promotions, as well as purchasing order terms and conditions.•Receive and distribute incoming customer orders, communicating order entry and fulfillment issues with Sales and Customer Experience members as required.•Ensure record accuracy by maintaining data integrity during the order entry process.•Accept, evaluate and route periodic customer inquiries, following up to ensure satisfactory closure.•Support the Customer Operations Management, Executive and Sales Teams for special projects as required



RF Surgical Systems, Inc.

• Greater Seattle Area

• Inside Sales/Customer Service Representative

  • Apr 2012 - Dec 2013

  •Managed distribution and direct customers for North America •Provided order entry, order confirmation, pricing accuracy, expediting, tracking, and invoicing for distributors and direct customers •Submitted order requests to 3PL warehouses for shipment and transfer shipping information to MAS 100 for invoicing •Processed sample requests for distributors, direct customers, and sales team •Investigated and processed RMA requests from distributors, direct customers, and sales team •Provided QA Certificates for distributors and customers upon request •Assisted with distributor/customer requests for technical assistance, literature, and other data requests •Fielded and directed quality complaints from distributors, customers to QA department or area sales managers for resolution •Provided direct support to sales and marketing team including, follow up, document preparation, and customer correspondence •Acted as liaison between distributors, customers, warehouses, and sales team •Assisted with training of new personnel •Assisted accounting department with new customer set up, and payment resolution •Assisted accounting and QA departments with financial and regulatory audits •Maintained overall customer satisfaction



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Retail Sales Associate

  • Feb 2011 - Dec 2011

  •Focused on developing customer relationships in order to ensure repeat business and increase department sales •Expanded on previous selling, customer service, and merchandising skills •Focused on developing customer relationships in order to ensure repeat business and increase department sales •Expanded on previous selling, customer service, and merchandising skills



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Retail Management Intern

  • Jun 2009 - Sep 2009

  •Completed Future Nordstrom Leaders Program•Had an active role in managerial duties such as setting schedules, attending manager meetings, interviewing candidates, and preparing for events•Completed an event planning project, which included identifying a product and promoting it with the goal of increasing sales

• Retail Sales Associate

  • Jul 2007 - May 2009

  •Worked in a fast-paced, commission based environment•Provided exceptional customer service by listening and responding to the customer’s needs and wants•Applied selling techniques such as suggestive selling and directive selling in order to increase sales