Experience

eyeo

• Germany
• Technology, Information and Internet
• 100 - 200 Employee

• Workplace Manager

  • Aug 2023 - Present



SIDES

• Germany
• Software Development
• 1 - 100 Employee

• Vertragsmanager

  • May 2022 - Oct 2022



xax managing data & information GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• UX Designer

  • May 2021 - May 2022



CareerFoundry

• Germany
• E-Learning Providers
• 300 - 400 Employee

• Student

  • Nov 2020 - May 2021



BlueYard Capital

• Berlin mitte

• Executive Assistant

  • Jan 2020 - May 2020



Doctolib

• France
• Software Development
• 700 & Above Employee

• Office-Manager

  • Aug 2019 - Dec 2019

  - Create a pleasant work environment with a positive attitude & be the first point of contact for the employees in Germany - Administration and distribution of supplies as well as communication with external service providers - Travel management: coordination, booking, as well as credit card reports - Working in close cooperation with the Office Management Team in Paris - Support and organize the monthly onboarding program - Organize internal events - Create a pleasant work environment with a positive attitude & be the first point of contact for the employees in Germany - Administration and distribution of supplies as well as communication with external service providers - Travel management: coordination, booking, as well as credit card reports - Working in close cooperation with the Office Management Team in Paris - Support and organize the monthly onboarding program - Organize internal events



Audatex AUTOonline GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Office Manager bei Audatex AUTOonline GmbH

  • May 2017 - Aug 2019

  - Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems- Manage relationships with vendors and service providers, ensuring that all items are paid on time- First point of contact for scheduling meetings and appointments within the office- Provide general support to visitors- Ordering catering, beverages, coffee and making sure the office provides the appropriate environment to our employees- Participate actively in the planing of in-house or off-site activities, like parties, celebrations and conferences- Ensure security, integrity and confidentiality of data- Manage executives’ schedules, calendars and appointments- Maintaining the office condition and arranging necessary repairs- Support Marketing department with research and preparation of commercial goods for events Show less

• Order Management Specialist

  • May 2017 - Aug 2017

  - Manage communication with sales department and process customer orders and delivery of products- Prepare and update various sales orders through appropriate workaround- Resolve discrepancies between purchase orders and internal tools and ensure accurate billing of orders- Create profiles in SalesForce for new customers and ensure they receive their login information- Update and maintain accurate data regarding address, billing information, name changes- Inform customers when the requested changes have been handled- Process backlog- Administrative support and general secretarial duties Show less



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Executive

  • May 2015 - Sep 2016

  - Working one-on-one with customers to ensure their trip is a unique experience - Resolving customer inquiries by phone, email & wherever else they ask for help with authentic, human responses - Handling of bookings as well as up-selling and individual order entries for special requests such as group booking or add-ons - Providing direct feedback about the latest customer requests, suggestions and pains - Working one-on-one with customers to ensure their trip is a unique experience - Resolving customer inquiries by phone, email & wherever else they ask for help with authentic, human responses - Handling of bookings as well as up-selling and individual order entries for special requests such as group booking or add-ons - Providing direct feedback about the latest customer requests, suggestions and pains



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Special Pricing Analyst

  • Mar 2014 - Mar 2015

  - Understanding the client’s need, negotiating the desired target price taking into consideration factors such as: the company’s margin and revenue, competitors, sales incentives, past and future collaboration with the end customer- Calculating aggressive deals and building business cases in order to obtain approvals from Business Unit Managers- Continuous communication with BU managers for aggressive calculations (negative margin) on different requests- Negotiation of margin and discount levels with managers and sales people via email or phone. Contact with EMEA Approvers Tools used: Eclipse, Salesforce.com, DART, Smart Quote portal, Microsoft Outlook, Microsoft Excel Show less

• Sales Support Specialist

  • Dec 2011 - Mar 2014

  - Organize and plan my tasks so that deadlines are respected, prioritize when needed and follow up in order to present offers to the customers in time- Manage sales compensation/claims on behalf of the sales force to minimize wherever possible the admin touch required by Sales People in ensuring that they are fully compensated based on their sales - Manage operations activities in SmartQuote: update linkage with Eclipse and Siebel/ Salesforce.com. - Work closely with Account Managers, Inside Sales Representatives and SmartQuote Team and ensure turn-around SLA / response deadline is met.- Keep in touch with assigned Sales Representative via telephone and Emails and take over tasks from them whenever needed, answer emails within one working day and immediately for urgent ones Tools used: Eclipse, Siebel, Salesforce.com, SmartQuote Portal, Microsoft Outlook, Microsoft Excel Show less



Thai Pavilion Restaurant Inc

• United States
• Financial Services

• Work & Travel Programme

  • Jul 2011 - Oct 2011

  Thai Pavilion is a unique and exotically themed Thai restaurant located in the heart of National Harbor, Maryland. At Thai Pavilion, the experience involves a lot more than elegant décor and comfortable surroundings. It begins in the kitchen where the chefs take pride in preparing each dish with the finest premium ingredients to create authentic Thai dishes that you'll enjoy sharing with your family and friends. Responsibilities: Making sure that the customers have an outstanding experience by foreseeing what they might need and serving in a timely manner. Show less



Wyndham Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Work & Travel Programme

  • Jul 2011 - Sep 2011

  Responsibilities: Cleaning rooms at high standards, meeting and exceeding customers expectations. Accomplishments: That summer I truly learned to be independent. I have worked in an highly internationalized environment. I had to take initiative and it was the first time in my life I felt I gained control over my own life thanks to my work. I had to change jobs and move to another state, and this was not easy to do, especially since I was there for a determined period of time. Company description: Wyndham Hotel Group offers brands in lodging franchising, vacation ownership, vacation rentals and vacation exchange. It is composed of nearly 7,400 hotels under 15 brands spanning 66 countries and 6 continents, competing in brand markets ranging from economy to upscale. Show less



Hyatt Regency

• United States
• Hospitality
• 700 & Above Employee

• Summer job in hospitality industry

  • Jun 2010 - Sep 2010

  Responsibilities: Cleaning rooms at high standards, meeting customers expectations Accomplishments: This was my first contact with a highly internationalized environment so the cultural shock was expected. I was surprised it wasn't as bad as expected, in fact I even started liking it and making friends even from the first day. During my first summer in the US not only that I had to figure out a lot of things that I hadn't dealt with before. Responsibilities: Cleaning rooms at high standards, meeting customers expectations Accomplishments: This was my first contact with a highly internationalized environment so the cultural shock was expected. I was surprised it wasn't as bad as expected, in fact I even started liking it and making friends even from the first day. During my first summer in the US not only that I had to figure out a lot of things that I hadn't dealt with before.